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For Companies At a Glance
- Tasks: Lead customer service operations and ensure data accuracy while analysing performance.
- Company: Established logistics organisation with a focus on efficiency and collaboration.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in customer service and data performance.
- Qualifications: 2+ years in customer service and supervisory experience, plus advanced Excel skills.
- Other info: Ideal for those passionate about data and operational excellence in a thriving sector.
The predicted salary is between 30000 - 35000 £ per year.
An established organisation operating within the European logistics and supply chain sector is seeking a Customer Service & Data Performance Lead to join its UK operation. The business works closely with producers, transporters and retailers, delivering efficient, standardised solutions across a multi-country network.
The Role
This role sits at the heart of the business, overseeing customer service operations while taking ownership of data accuracy, reporting, and performance analysis. Acting as the day-to-day lead for the Customer Service team, the successful candidate will combine hands-on customer service with strong Excel-based reporting, KPI monitoring and process improvement. This is an ideal opportunity for a supervisor or senior customer service professional with a genuine interest in data, analysis, and operational reporting, who enjoys working closely with multiple departments. Please note: Advanced Excel skills are essential and will be tested as part of the interview process.
Key Responsibilities
- Team & Operational Leadership
- Day-to-day supervision of the Customer Service team
- Resource planning to ensure workload coverage, including holidays and absences
- First escalation point for complex queries and complaints
- Coaching, training and performance support, with accurate training records maintained
- Supporting and leading departmental projects
- Maintaining clear documentation of processes and work instructions
- Customer Service & Systems
- Acting as a key point of contact for customers via phone and email
- Managing, resolving and recording customer complaints
- Customer onboarding and account setup using SAP, including credit checks and documentation
- Ongoing customer account management, ensuring correct permissions and pricing
- Managing blocked orders and following up on outstanding payments or credits
- Investigating order, transaction and invoicing issues
- Completing day-to-day administrative and office support tasks
- Data, Reporting & Analysis
- Producing regular reports on customer activity, complaints, KPIs and SLAs
- Creating, maintaining and improving Excel reporting tools
- Analysing data to support customer queries and operational decision-making
- Ensuring data accuracy and consistency across all customer service reporting
Skills & Experience Required
- Strong customer service or administrative background (2+ years)
- Supervisory or team leadership experience (2+ years)
- Advanced Excel skills (e.g. formulas, data analysis, reporting)
- Highly organised with strong attention to detail
- Experience in logistics or supply chain environments (desirable)
- Experience using SAP or similar ERP systems (desirable)
To apply, click ‘APPLY’ with your up-to-date CV, or send your CV directly to .
Customer Service & Data Performance Lead in Studley employer: Pertemps Bond
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Data Performance Lead in Studley
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you walk into that interview, you can show them you're not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Brush up on your Excel skills before the interview. Since they’ll be testing you, it’s a good idea to run through some common functions and reporting techniques to feel confident when the time comes.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there. Plus, it shows you’re proactive!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service & Data Performance Lead in Studley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant data analysis experience to show us you're the right fit for the role.
Show Off Your Excel Skills: Since advanced Excel skills are a must, don’t shy away from showcasing your proficiency. Include specific examples of how you've used Excel for reporting or data analysis in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to see your key achievements and responsibilities at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pertemps Bond
✨Know Your Data
Since this role heavily involves data analysis and reporting, make sure you brush up on your Excel skills. Be prepared to discuss how you've used Excel in past roles, and maybe even practice some common formulas or functions that could come up during the interview.
✨Showcase Your Customer Service Skills
This position is all about customer service, so think of specific examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your problem-solving abilities and how you handle complex queries or complaints.
✨Understand the Business
Do a bit of research on the logistics and supply chain sector. Understanding the company's operations and challenges will help you answer questions more effectively and show that you're genuinely interested in the role and the industry.
✨Prepare for Team Leadership Questions
As a potential team leader, be ready to discuss your leadership style and experiences. Think about how you've coached or trained team members in the past, and be prepared to share your approach to managing a team and ensuring high performance.
