Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents in community engagement and service improvement initiatives.
- Company: Forward-thinking local authority focused on resident involvement.
- Benefits: Full-time role with opportunities for community impact and personal growth.
- Why this job: Make a real difference in local communities and empower residents.
- Qualifications: Strong communication skills and a passion for community engagement.
- Other info: Dynamic role with opportunities to work collaboratively and creatively.
The predicted salary is between 36000 - 60000 £ per year.
A forward-thinking local authority is seeking an Engagement Officer to support the delivery of its Resident Involvement Strategy for council housing residents. You will work directly with tenants, leaseholders and community partners to grow and sustain involvement, strengthen local tenant and resident structures and help turn resident feedback into service improvements.
You will support new and existing Tenant and Resident Associations (TRAs), Block and Street Champions, Sheltered Housing Representatives and a range of involvement forums and service improvement groups. You will help residents get organised, understand governance requirements, and feel confident representing their community. The role combines community-based work, office time and online engagement.
Key responsibilities- Support residents to set up and sustain TRAs and other local groups, ensuring they are inclusive, representative and well-governed.
- Act as a key point of contact for residents who want to get involved or raise ideas for service improvement.
- Work with Block and Street Champions and Sheltered Housing Representatives to maximise engagement and support council housing communities.
- Help plan and deliver forums, meetings, focus groups, drop-ins and task and finish groups, including agendas, minutes and follow-up actions.
- Promote resident participation through digital channels, letters, newsletters and targeted campaigns.
- Help maintain accurate records and contact databases, including communication preferences and any support needs.
- Build effective relationships with internal teams, contractors, housing associations and third sector partners to support engagement activities.
- Contribute to estate profiles and engagement plans so services can be tailored to local needs.
- Draft responses to councillor and MP enquiries and other correspondence linked to resident engagement.
- Ensure all activity complies with data protection, confidentiality and equalities requirements, and supports the organisation’s climate and ecological commitments.
You are community-focused, confident working with a wide range of residents and able to communicate clearly and accessibly. You bring strong organisational skills, attention to detail and the ability to juggle multiple activities and deadlines. You are comfortable facilitating meetings, building trust and encouraging residents who may be new to engagement to have their say.
You can work collaboratively with colleagues and partners, think creatively about how to reach under-represented groups and use feedback constructively to shape better services. A genuine commitment to equality, inclusion and excellent customer service is essential.
Call to actionIf you are passionate about resident voice and want a role where you can see the impact of your work in local communities, please submit your CV and a short supporting statement explaining your relevant experience and motivation for applying. Early applications are encouraged as shortlisting and interviews may take place on a rolling basis.
Residential Engagement Officer in Southend-on-Sea employer: Pertemps Bond
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Engagement Officer in Southend-on-Sea
✨Tip Number 1
Get to know the community you're applying to work with! Attend local events or forums to understand their needs and concerns. This will not only help you in interviews but also show your genuine interest in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or through community groups. They can provide insider info about the role and might even put in a good word for you!
✨Tip Number 3
Prepare for your interview by thinking of specific examples from your past experiences that demonstrate your skills in community engagement and organisation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Residential Engagement Officer in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of Engagement Officer. Highlight any community work or involvement you've done, as this will show us you're a great fit for supporting residents.
Craft a Compelling Supporting Statement: In your supporting statement, share your passion for resident engagement and how your background aligns with our goals. Be specific about your experiences and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since the role involves working with diverse groups, demonstrate your ability to communicate clearly and effectively. Use examples from your past where you’ve successfully engaged with different communities or facilitated discussions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at Pertemps Bond
✨Know Your Community
Before the interview, take some time to research the local community and its needs. Understand the challenges residents face and think about how you can contribute to their engagement. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've successfully organised events or facilitated meetings in the past. Highlight your attention to detail and ability to manage multiple tasks, as these are crucial for the role of a Residential Engagement Officer.
✨Demonstrate Your Communication Style
Since the role involves working with diverse groups, practice explaining complex ideas in simple terms. During the interview, be clear and accessible in your communication, showing that you can engage effectively with residents from all backgrounds.
✨Emphasise Your Commitment to Inclusion
Make sure to express your passion for equality and inclusion. Share any experiences where you've worked with under-represented groups or helped others feel confident in voicing their opinions. This will resonate well with the values of the organisation.
