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- Tasks: Provide top-notch customer service and resolve inquiries through various channels.
- Company: Join a friendly team in a dynamic customer service environment.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Fast-paced role with a focus on teamwork and customer satisfaction.
The predicted salary is between 25000 - 28000 £ per year.
Our client is looking for a Technical Customer Service Advisor to join their busy friendly customer service team. You will be responsible for providing exceptional customer service through various channels (Zendesk, phone, email, chat), resolving inquiries promptly and professionally, and exceeding customer expectations.
Technical Customer Service Advisor day to day duties include:
- Customer Service: Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner.
- Effectively gather customer information to diagnose and resolve issues efficiently.
- Provide accurate and up-to-date information about products, pricing, promotions, and warranties.
- Process customer orders, returns, and exchanges according to company policies.
- Proactively identify and address customer needs, exceeding expectations wherever possible.
- Helping customers to create orders on Shopify - both via retail and trade routes.
Communication & Collaboration: Maintain clear and professional communication with customers via phone, email, and chat.
- Collaborate effectively with internal departments (warehouse, technical) to ensure seamless customer service experiences.
- Document customer interactions and service resolutions accurately and efficiently.
The successful Customer Service Advisor will have the following skills and experience:
- Previous customer service experience (call centre preferred).
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively under pressure and prioritise multiple tasks.
- Proficiency in Zendesk, Google Suite and e-commerce platforms.
- A positive and professional demeanour with a focus on customer satisfaction.
If you think you have the skills and experience my client is looking for then please click APPLY with your updated CV and I will be in touch soon.
Technical Customer Service Advisor in Redditch employer: Pertemps Bond
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Advisor in Redditch
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, it’s crucial to sound confident and professional. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these during your interview to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Customer Service Advisor in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially if you've worked in a call centre. We want to see how your skills align with the role of a Technical Customer Service Advisor.
Show Off Your Communication Skills: Since you'll be communicating with customers through various channels, it's important to showcase your excellent communication and interpersonal skills in your application. Let us know how you’ve effectively resolved customer inquiries in the past!
Be Professional and Courteous: Your application should reflect a positive and professional demeanour. Use polite language and ensure there are no typos or errors. We appreciate attention to detail, as it mirrors the customer service we aim to provide.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Pertemps Bond
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Familiarise yourself with their pricing, promotions, and any technical details that might come up during the interview. This will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about how you would gather information from a customer or resolve a complaint. Practising these responses can help you feel more confident and articulate during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, be ready to demonstrate your interpersonal skills. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if you need it. This shows that you value effective communication.
✨Be a Team Player
Highlight your ability to collaborate with others, especially in a busy environment. Share examples of how you've worked with different departments or teams in the past to solve customer issues. This will illustrate your teamwork skills and adaptability.
