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- Tasks: Be the friendly voice for customers, handling their orders and queries.
- Company: Join a supportive team in a vibrant Leicester location.
- Benefits: Flexible hours, potential for permanent role, and a great work environment.
- Why this job: Gain valuable experience in customer service while making a difference.
- Qualifications: Must have call centre experience and excellent communication skills.
- Other info: Perfect for students looking for part-time work with growth opportunities.
The predicted salary is between 10 - 13 £ per hour.
Our Client has an opportunity for a Part Time Call Centre Advisor. Working in a location in Leicester, you will be the first point of contact for the Customer dealing with their orders/requests. This is a great place to work, with the potential for the right candidate to progress to a Permanent position.
Job Role:
- Communicating with the Customer, receiving calls to the helpline and dealing with customers’ orders.
- Dealing with enquiries and complaints.
- Working within the Logistics and Transportation side of the business, liaising with customers and delivery drivers to ensure smooth, customer-oriented communication flow.
- Arranging solutions for any issues regarding delivery restrictions, access to property, etc.
- Referring complex matters when necessary.
Requirements:
- Must have excellent Customer Service Skills and be a great communicator.
- Call Centre Experience is a must.
- Great attention to detail.
- Must be able to drive and have access to own vehicle.
Days: Monday to Friday
Hours: 16:00 - 20:00 (may occasionally be required from 15:00)
Please contact Michelle on 01509 213000 or email michelle.alburey@pertemps.co.uk
Part Time Call Centre Advisor in Leicester employer: Pertemps Bond
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Call Centre Advisor in Leicester
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and any recent news. This will help you tailor your conversation and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling calls and dealing with enquiries.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully dealt with complaints or tricky situations. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you're proactive and really want the job. And remember, apply through our website for the best chance!
We think you need these skills to ace Part Time Call Centre Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any call centre experience you have. We want to see how your background fits with the role, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Part Time Call Centre Advisor role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Show Off Your Communication Skills: Since this role is all about communicating with customers, make sure your application reflects your ability to convey information clearly and effectively. We appreciate clarity and attention to detail, so double-check for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Pertemps Bond
✨Know Your Customer Service Skills
Make sure you can clearly articulate your customer service experience. Think of specific examples where you've successfully handled enquiries or complaints, as this role is all about great communication and problem-solving.
✨Familiarise Yourself with Logistics
Since the job involves liaising with delivery drivers and managing logistics, do a bit of research on common issues in this area. Being able to discuss how you would handle delivery restrictions or access problems will show you're proactive and knowledgeable.
✨Practice Call Scenarios
Prepare for the interview by practising common call centre scenarios. Role-play with a friend or family member to get comfortable with handling calls, especially tricky situations. This will help you feel more confident during the actual interview.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through! Employers love candidates who are genuinely excited about the opportunity. Be ready to explain why you want to work in this role and how you see yourself contributing to the team.