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- Tasks: Welcome customers and manage the front desk at a busy Taxi Examination Centre.
- Company: Join a public sector client dedicated to excellent customer service.
- Benefits: Earn £14.02 per hour with a Monday to Friday schedule.
- Why this job: Perfect for those who thrive in fast-paced environments and enjoy helping others.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Immediate start available; great opportunity to develop your professional skills.
The predicted salary is between 11 - 16 £ per hour.
Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisor on a temporary basis.
Location: Edinburgh Southwest
Duration: Temporary, ongoing
Hours: Monday to Friday, 36 hours per week
Pay rate: £14.02 per hour
Start date: Immediate
About the Role
We are looking for a reliable and approachable Customer Service Assistant to join our team at a busy Taxi Examination Centre in the West of Edinburgh. This front-facing role is ideal for someone who thrives in a fast-paced environment, enjoys working with the public, and is confident handling a variety of administrative tasks.
Key Responsibilities
- Welcoming customers and managing the front desk area
- Handing out paperwork for taxi inspections and MOT tests
- Applying licences and permits to vehicles
- Checking customer ID and scanning required documentation
- Carrying out basic admin duties, including scanning and filing
- Answering general enquiries regarding MOTs, taxi tests, and licensing (Note: you will not be permitted to assist with test questions)
- Providing clear communication and assistance to customers, including those who may not have English as their first language
- Managing queue systems and helping maintain calm in a small, sometimes busy office space
- De-escalating conflicts with patience and professionalism when necessary
What We’re Looking For:
- Excellent communication and interpersonal skills
- A calm, friendly, and professional manner – especially under pressure
- Strong attention to detail and organisational skills
- Previous experience in a customer service or administrative role is desirable
- Comfortable using office equipment (scanner, printer, basic computer systems)
Additional Info:
Due to the nature of this role, the ability to remain impartial and avoid providing assistance with test content is essential. You’ll be the first point of contact for many of our customers, so a welcoming, respectful approach is key.
To apply, please send your CV and a short covering note outlining your interest in the role.
Customer Service Advisor in Edinburgh employer: Pertemps Bond
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Edinburgh
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate – you’re someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you’ll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you’re keen and appreciate the opportunity to chat with them.
We think you need these skills to ace Customer Service Advisor in Edinburgh
Some tips for your application 🫡
Craft a Friendly Covering Note: When writing your covering note, make sure to express your enthusiasm for the role. We want to see your personality shine through, so don’t be afraid to show us why you’re the perfect fit for our team!
Tailor Your CV: Take a moment to customise your CV for this specific role. Highlight any previous customer service or administrative experience you have, and make sure to showcase your excellent communication skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate. Remember, we’re looking for someone who can handle a busy environment with ease!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Pertemps Bond
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the tasks mentioned in the job description, like managing the front desk and handling paperwork. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Think of examples from your past experiences where you've successfully communicated with customers or resolved conflicts. This will help you convey your interpersonal skills effectively during the interview.
✨Stay Calm Under Pressure
Given that the role involves working in a busy environment, be prepared to discuss how you handle stress. Share specific instances where you've maintained professionalism and a friendly demeanour, even when things got hectic. This will reassure the interviewer that you can thrive in a fast-paced setting.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an upset customer or manage a queue. Practising your responses will help you feel more confident and articulate during the interview. Remember, it's all about showcasing your problem-solving skills and calm approach!