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- Tasks: Make outbound calls to support customers with financial assistance applications.
- Company: Join the City of Edinburgh Council's Scottish Welfare Fund team.
- Benefits: Earn £14.02 per hour with regular weekday hours and ongoing work.
- Other info: Opportunity to develop transferable skills in a supportive environment.
- Why this job: Gain valuable experience while making a real difference in people's lives.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 11 - 17 £ per hour.
Pertemps are delighted to be working with our public sector client to recruit a Customer Service Administrator for the Scottish Welfare Fund team on a temporary basis.
Location: Edinburgh City Centre (office-based in a call centre)
Working hours: Monday to Friday, 08:30 – 17:00 (36 hours per week)
Pay rate: £14.02 per hour
Start date: ASAP
Duration: Temporary, ongoing
This post is subject to a Basic Disclosure check, to be completed following confirmation of acceptance, at a cost of £25 to the successful candidate.
About the Role
This is a great opportunity to join the Scottish Welfare Fund team at the City of Edinburgh Council, supporting customers who have applied for financial assistance. The role is primarily outbound, contacting customers to gather information, clarify application details and provide updates on their case. You’ll play a vital role in ensuring applications are progressed accurately and efficiently, while offering a professional and empathetic service.
What You’ll Be Doing
- Making outbound calls to customers regarding Scottish Welfare Fund applications
- Gathering, confirming and clarifying information to support case assessments
- Reviewing customer applications and supporting documentation
- Recording clear, accurate and detailed case notes on internal systems
- Providing information on next steps and timescales in a clear and supportive manner
- Liaising with internal teams to pass on relevant information for decision-making
- Issuing follow-up letters or documents where required
- Handling sensitive conversations with discretion, empathy and professionalism
- Supporting the team with general administrative tasks
What We’re Looking For
- Previous experience in a customer service or call centre role
- Confidence making outbound calls and speaking with customers by phone
- Comfortable using computers and learning multiple systems
- Experience using Microsoft Outlook, Word and Excel
- Strong communication skills with excellent attention to detail
- A calm, patient and professional approach when dealing with sensitive situations
Why Apply?
You’ll gain valuable experience within a frontline public sector service, supporting vulnerable customers and contributing to meaningful outcomes. This role offers regular weekday hours, ongoing work and the opportunity to build strong, transferable customer service and administrative skills. Apply online today to be considered for this role.
Customer Service Administrator in Edinburgh employer: Pertemps Bond
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Edinburgh
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your phone skills! Since this role involves making outbound calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those sensitive conversations.
✨Tip Number 3
Be ready to share examples from your past experiences that highlight your customer service skills. Think of situations where you’ve handled difficult calls or provided exceptional support – these stories can really make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Customer Service Administrator in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the Customer Service Administrator position and how your background makes you a perfect fit. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves making outbound calls, it’s essential to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have with sensitive conversations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get you started on this exciting journey!
How to prepare for a job interview at Pertemps Bond
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator in the Scottish Welfare Fund team. Familiarise yourself with the types of calls you'll be making and the information you'll need to gather. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves making outbound calls and handling sensitive conversations, practice articulating your thoughts clearly and empathetically. You might want to prepare examples from your past experiences where you've successfully communicated with customers or resolved issues. This will demonstrate your strong communication skills and ability to handle challenging situations.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, such as dealing with an upset customer or clarifying application details. Practising these scenarios can help you respond effectively and show that you can think on your feet.
✨Highlight Your Tech Savviness
As the role requires using various computer systems and Microsoft Office applications, be prepared to discuss your experience with technology. Mention any relevant software you've used in previous roles and express your willingness to learn new systems quickly. This will reassure the interviewer that you're capable of adapting to their internal processes.