Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound customer calls and provide top-notch service.
- Company: Join a leading telecommunications company in Loughborough.
- Benefits: Enjoy uncapped commission, full training, and a supportive team environment.
- Why this job: Great opportunity to build relationships and enhance your sales skills in a tech-savvy role.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Must be available for two weeks of training starting 14th April.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisors required for a Loughborough based, market leading organisation within telecommunications. We require experienced Contact Centre Agents to become integral members of the Customer Service Team, working in Inbound.
There will be 2 weeks training - 09:00 - 17:30 - Must be available Monday 14th April to 25th April for Training. Hours of work will be: Saturday 09:00-17:30 + Monday 09:00-17:30 / 10:30-19:00
Job Role:
- Managing inbound calls to the business from clients/customers’ requests.
- Working towards and aiming to exceed sales expectations.
- Helping the customer understand the different handsets, deals and network providers on offer.
- Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.
- Building relationships with customers to ensure converting a one-time customer into a customer for life.
- Deliver a consistent call flow, giving the customer the confidence in the information provided.
- Maximise up selling opportunities whilst ensuring the customer has an informed choice.
Key Skills:
- A commitment to providing great service.
- Customer Service experience, ideally within a Contact Centre environment.
- Excellent communication skills.
- Remain positive and enthusiastic during every customer contact.
- Experience of working towards targets.
- An interest in technology.
- Consistently provide a high level of service.
- IT skills.
This role is subject to a Clean DBS it is imperative that each applicant provides support to the process. Full Training is given.
If this is the job for you, please submit your CV, or call 01509 213000 ask for Michelle or email to [emailprotected]
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Inbound
✨Tip Number 1
Familiarise yourself with the telecommunications industry and the specific products offered by the company. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios with a friend or family member. This will prepare you for handling various customer inquiries and help you articulate your responses clearly.
✨Tip Number 3
Showcase your enthusiasm for technology and customer service during any interactions with the company. Whether it's through networking or during the interview, expressing genuine interest can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you've met targets in previous roles. Think of specific examples where you exceeded expectations, as this will demonstrate your ability to contribute positively to the team and align with their sales goals.
We think you need these skills to ace Customer Service Advisor - Inbound
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a contact centre environment. Emphasise your communication skills and any achievements related to sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in technology and how you can contribute to providing excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your commitment to great service, your ability to remain positive under pressure, and your IT skills. These are key attributes for the Customer Service Advisor role.
Follow Application Instructions: Ensure you submit your application as specified in the job listing. If they request a CV and cover letter, make sure both are included and formatted correctly before submitting through our website.
How to prepare for a job interview at Pertemps Bond
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in a contact centre environment. Share specific examples of how you handled challenging situations and exceeded customer expectations.
✨Demonstrate Your Communication Skills
Effective communication is key for a Customer Service Advisor. Practice clear and concise responses to common interview questions, and be prepared to demonstrate your ability to listen actively and respond appropriately.
✨Express Your Interest in Technology
Since the role involves advising customers on handsets and network providers, show your enthusiasm for technology. Discuss any relevant experience or knowledge you have about the latest devices and trends in telecommunications.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. These scenarios may involve handling an inbound call from a customer. Practise staying calm, positive, and solution-focused while addressing their needs.
