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- Tasks: Make outbound calls to support customers with financial assistance applications.
- Company: Join the City of Edinburgh Council's Scottish Welfare Fund team.
- Benefits: Gain valuable experience, regular hours, and develop transferable skills.
- Other info: Office-based role with ongoing work and professional development opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 13 - 16 £ per hour.
Pertemps are delighted to be working with our public sector client to recruit a Customer Service Administrator for the Scottish Welfare Fund team on a temporary basis.
Location: Edinburgh City Centre (office-based in a call centre)
Working hours: Monday to Friday, 08:00 - 16:00 (36 hours per week)
This post is subject to a Basic Disclosure check, to be completed following confirmation of acceptance, at a cost of £25 to the successful candidate.
About the Role
This is a great opportunity to join the Scottish Welfare Fund team at the City of Edinburgh Council, supporting customers who have applied for financial assistance. The role is primarily outbound, contacting customers to gather information, clarify application details and provide updates on their case. You'll play a vital role in ensuring applications are progressed accurately and efficiently, while offering a professional and empathetic service.
What You’ll Be Doing
- Making outbound calls to customers regarding Scottish Welfare Fund applications
- Gathering, confirming and clarifying information to support case assessments
- Reviewing customer applications and supporting documentation
- Recording clear, accurate and detailed case notes on internal systems
- Providing information on next steps and timescales in a clear and supportive manner
- Liaising with internal teams to pass on relevant information for decision-making
- Issuing follow-up letters or documents where required
- Handling sensitive conversations with discretion, empathy and professionalism
- Supporting the team with general administrative tasks
What We’re Looking For
- Previous experience in a customer service or call centre role
- Confidence making outbound calls and speaking with customers by phone
- Comfortable using computers and learning multiple systems
- Experience using Microsoft Outlook, Word and Excel
- Strong communication skills with excellent attention to detail
- A calm, patient and professional approach when dealing with sensitive situations
Why Apply?
You’ll gain valuable experience within a frontline public sector service, supporting vulnerable customers and contributing to meaningful outcomes. This role offers regular weekday hours, ongoing work and the opportunity to build strong, transferable customer service and administrative skills. Apply online today to be considered for this role.
Customer Service Administrator employer: Pertemps Bond
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially how they support vulnerable customers. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves making outbound calls, try role-playing with a friend or family member. Focus on being clear, empathetic, and professional – just like you would be with real customers.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the Scottish Welfare Fund team. Think about what challenges they face and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Administrator role!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your previous roles have prepared you for this position. We love a good story!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, especially when it comes to your experience and skills. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pertemps Bond
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator in the Scottish Welfare Fund team. Familiarise yourself with the types of calls you'll be making and the information you'll need to gather. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves making outbound calls, practice your phone etiquette. You can do this by role-playing with a friend or family member. Focus on being clear, concise, and empathetic in your responses. This will not only prepare you for the interview but also demonstrate your communication skills to the interviewer.
✨Showcase Your Attention to Detail
In your interview, be ready to discuss how you've handled sensitive information in previous roles. Provide examples that highlight your attention to detail, especially when it comes to recording case notes or managing customer applications. This is crucial for the role, so make sure to emphasise your strengths in this area.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team and the work environment. Ask about the challenges they face in the Scottish Welfare Fund team or how they measure success in this role. This shows that you're engaged and serious about contributing positively to their team.