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- Tasks: Support Account Managers and deliver exceptional customer service in a dynamic environment.
- Company: Join a vibrant team focused on client relationships and outstanding service.
- Benefits: Enjoy 25 days holiday, pension scheme, life assurance, and health perks.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering outstanding customer service and building strong client relationships? We’re looking for a proactive and detail-driven Account Support Executive to play a key role in supporting our Account Managers and ensuring our customers receive an exceptional experience. In this role, you’ll be at the heart of our client relationships—acting as the first point of contact for day-to-day queries, solving problems, spotting trends, and helping our Account Managers retain and grow their accounts. This will be a full time, permanent position based in Coventry working Monday to Friday 9am till 5pm.
What you’ll be doing
- Customer & Account Support
- Act as the first point of contact for day-to-day customer issues, resolving queries efficiently and keeping customers fully informed.
- Work closely with Account Managers across a portfolio of accounts, developing a strong understanding of how each account operates.
- Escalate issues appropriately and ensure they are seen through to resolution.
- Reporting & Analysis
- Prepare accurate and timely reports, KPI packs, and review materials for Account Managers.
- Monitor account activity against forecast volumes, identifying trends, risks, and anomalies.
- Analyse cases across accounts, summarising key issues and working proactively with internal teams to address root causes.
- Account Development & Projects
- Support Account Managers in monthly and quarterly account reviews.
- Provide proactive support on projects across your account portfolio.
- Take the lead on re-mapping engineers and setting up new locations, including returns sites.
- Ensure invoice data is accurate and resolve any related queries.
- Claims & Issue Management
- Manage customer claims from investigation through to resolution, keeping both customers and Account Managers updated.
- Provide weekly summaries of key account issues ahead of the Account Manager’s Friday health check.
What we’re looking for
- Clear, confident communicator who can adapt their message to different audiences.
- Highly organised, detailed, and thorough in your approach.
- Strong sense of ownership—you don’t drop an issue until it’s fully resolved.
- Commercially aware with a customer-first mindset.
Experience & Knowledge
- Previous experience in a customer service or account support environment.
- Knowledge of the service industry is desirable.
- Intermediate skills in MS Excel and PowerPoint.
- Excellent customer service and problem-solving abilities.
What you’ll get in return
- 25 days holiday plus public holidays, increasing to 30 days after 5 years’ service (pro-rata for part-time).
- Company pension scheme with 3% employer and 5% employee contributions.
- Life assurance at 2x your basic annual salary.
- Access to Perkbox, including:
- £50 Christmas gift
- £10 birthday voucher
- Medicash health plan (Level 1 individual cover paid by the company).
- Holiday purchase scheme (available 1–31 January each year).
If you enjoy problem-solving, working closely with customers, and supporting account growth in a fast-paced environment, we’d love to hear from you.
Call and contact centre occupations in Coventry employer: Pertemps Bond
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call and contact centre occupations in Coventry
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you get that interview, you can show them you’re not just another candidate—you’re genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play common scenarios with a friend to get comfortable.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Call and contact centre occupations in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Support Executive role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like problem-solving and communication.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve excelled in previous roles. Whether it’s resolving a tricky customer issue or improving account processes, we want to see how you’ve made a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pertemps Bond
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to resolve them. This will show that you’re proactive and have a strong sense of ownership.
✨Familiarise Yourself with the Company
Do some research on the company and its clients. Understanding their values, services, and the industry they operate in will help you tailor your responses and demonstrate your commercial awareness during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you’ve successfully resolved customer issues or improved account management processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Organisational Skills
Since the role requires a high level of organisation, be prepared to discuss how you manage your time and prioritise tasks. Bring examples of how you’ve kept track of multiple accounts or projects simultaneously, as this will highlight your attention to detail.
