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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues with coffee vending machines.
- Company: Join a dynamic team at a leading service provider in Bristol.
- Benefits: Enjoy a competitive salary, bonus schemes, and generous holiday allowance.
- Why this job: Make a real difference by ensuring top-quality service for customers.
- Qualifications: Basic electrical knowledge and strong IT skills are essential.
- Other info: Great career progression opportunities in a supportive team environment.
The predicted salary is between 24000 - 32000 £ per year.
Location: Bristol - Bradley Stoke, BS32
Salary: £28,000 per annum
Hours: 37.5 hours per week, Monday – Friday
Contract: Full-time, Permanent - Immediate Start (Onsite role)
About the Role
Pertemps Technical are recruiting on behalf of our client for a Diagnostics Technician to join their busy service team. You will be the first point of contact for customers, providing technical support and helping to maintain the highest quality standards across a range of coffee vending machines. This is a varied role combining customer service, technical support, spare parts coordination and continuous improvement activities.
Key Responsibilities
- Provide telephone and email support to customers, resolving technical queries and incidents
- Diagnose and troubleshoot electrical, mechanical, and hydraulic issues with vending machines
- Process and manage spare parts requests, ensuring accuracy and timely delivery
- Inspect, test, and analyse returned components, preparing detailed reports
- Maintain accurate and up-to-date records in Microsoft Dynamics (SAP experience desirable)
- Prepare and update technical documentation for internal teams and customers
- Collaborate with Sales, Quality, R&D, and Production to support issue resolution
- Ensure compliance with data protection, health & safety, and ISO standards
What We’re Looking For
- Understanding of basic electrical principles
- Knowledge of electrical, mechanical, and hydraulic systems
- Strong IT skills (MS Office, MD Dynamics; SAP advantageous)
- Excellent communication skills, written and verbal
- Organised and able to manage multiple tasks effectively
- Problem-solving mindset with a continuous improvement approach
- Team player with a proactive attitude
- Appliance/technical support background essential
What’s on Offer
- Bonus schemes of up to 5%
- 23–28 days holiday (plus Bank Holidays), increasing with length of service
- Enhanced pension scheme
- Free parking
- Christmas shutdown
- Employee Assistance Programme
- Ongoing training, development, and career progression opportunities
- Great team environment and high-quality facilities
How to Apply
If you are interested in this role, please click apply and attach your CV. For any queries please reach out to Pertemps technical on option 3.
Diagnostics Technician in Bristol employer: Pertemps Bond
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Diagnostics Technician in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in diagnostics and customer service can solve their problems.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their team dynamics or future projects shows that you’re engaged and thinking about how you can contribute.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and ready to jump in!
We think you need these skills to ace Diagnostics Technician in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Diagnostics Technician role. We want to see how your background in technical support and customer service shines through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality and passion for the role. Share why you’re excited about working with coffee vending machines and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing a proactive attitude and a continuous improvement mindset!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pertemps Bond
✨Know Your Tech
Brush up on your knowledge of electrical, mechanical, and hydraulic systems. Be ready to discuss specific examples from your past experience where you diagnosed and resolved technical issues, as this will show your problem-solving mindset.
✨Customer Service Savvy
Since you'll be the first point of contact for customers, prepare to share how you've handled customer queries in the past. Think of a time when you turned a frustrated customer into a satisfied one – this will highlight your communication skills and proactive attitude.
✨Get Familiar with Microsoft Dynamics
If you have experience with Microsoft Dynamics or similar software, make sure to mention it. If not, do a bit of research beforehand so you can speak confidently about how you would manage records and spare parts requests effectively.
✨Team Player Mindset
Be prepared to discuss how you collaborate with different teams, like Sales and R&D. Share examples of how you’ve worked in a team environment to resolve issues or improve processes, showcasing your ability to contribute positively to the team dynamic.
