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For Companies At a Glance
- Tasks: Provide first-class support to customers via calls, emails, and web chat.
- Company: Friendly team in a dynamic customer service environment.
- Benefits: Hybrid working, 25 days holiday, birthday off, and annual bonus.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Exciting socials and opportunities for personal growth.
The predicted salary is between 20800 - 31200 £ per year.
Central Bristol (hybrid working available after first 1 – 2 months)
Up to £26,000 per annum (depending on experience)
Amazing benefits including:
- Hybrid working: 3 days in the office, 2 days remote.
- 25 days' holiday plus Bank Holidays - and your birthday off!
- Discretionary annual bonus which can be up to 20% of your salary
- Contributory pension scheme (up to 12%).
- Private Medical Insurance (after probation).
- Discounts on retail, hospitality, fitness, and training courses.
- Regular socials, including Summer and Winter parties.
Full time, permanent role working Monday - Friday working either 08.00 am - 4.00 pm / 09.00 am - 5.00 pm or 10.00 am - 6.00 pm (working two weeks for each shift pattern)
About the Role
We are looking for a Customer Service Advisor to join our client's really friendly team, providing first-class support to customers across a range of products and services. You will be handling high call volumes in a busy office environment, as the first point of contact, you'll handle member queries via inbound and outbound customer service calls, email, and web chat, ensuring every interaction is helpful, accurate, and leaves the customer feeling genuinely cared for. This is a fantastic opportunity for someone who takes pride in great service, enjoys solving problems, and thrives in a supportive team environment.
Key Responsibilities
- Act as the first point of contact for member queries across phone, email, web chat, and post.
- Provide clear, accurate and empathetic support, resolving queries or escalating to the relevant department.
- Process payments securely over the phone (card and direct debit).
- Administer and process important documents.
- Log and forward regulatory complaints to the appropriate team.
- Maintain accurate member records and ensure all correspondence is correctly stored.
- Keep up to date with products, services, and internal systems to provide informed support.
- Ensure compliance with FCA guidelines, Data Protection, Health & Safety, IT and Anti-Money Laundering policies.
About You
You will be calm, considered in your approach, compassionate, and confident communicating with people from all walks of life. You don't need years of financial services experience, what matters most is your enthusiasm, accuracy, and ability to deliver a great customer experience every time and enjoy being a positive attribute to the team!
Key skills and qualities:
- Telephone based customer service is a must - ideally high volume
- A supportive team player with a positive, proactive approach
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Comfortable working in a fast-paced environment
- Confident using a range of computer systems and communication tools
Ready to join a team where great service really matters? Apply today and start making a difference.
Customer Service Agent in Bristol employer: Pertemps Bond
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to showcase your soft skills! Highlight your empathy, communication, and problem-solving abilities. These are key for a Customer Service Agent, so share examples from your past experiences that demonstrate these traits.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining their fantastic team!
We think you need these skills to ace Customer Service Agent in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your relevant experience in telephone-based customer service and showcase how your skills align with what we’re looking for.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the role! In your application, let us know why you want to join our team and how you can contribute to providing first-class support to our customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure to proofread for any typos or errors. We appreciate attention to detail, especially in a customer service role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pertemps Bond
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Agent role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on how you would handle customer queries. This will help you feel more at ease during the actual interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past. Think of situations where you went above and beyond to ensure customer satisfaction. This will demonstrate your commitment to providing excellent service, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
