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- Tasks: Handle calls, arrange services, and support drivers in emergencies.
- Company: Join a dynamic team in Birmingham with a focus on customer service.
- Benefits: Earn £13 per hour with opportunities for permanent placement.
- Why this job: Perfect for confident communicators who thrive under pressure.
- Qualifications: Contact centre experience and a valid driving licence required.
- Other info: Gain valuable experience in fleet operations and emergency support.
The predicted salary is between 27000 - 28000 £ per year.
Location: Birmingham (near NEC)
Type: Full-time, Temporary to Permanent
Pay: £13 per hour
We are recruiting on behalf of our client, who is looking for a confident and approachable communicator to join their team as a Customer Contact Advisor. This role is ideal for someone who thrives in a fast-paced environment and can stay calm under pressure.
Key Responsibilities- Handle incoming calls from drivers and customers, arranging service, maintenance, and repairs for company fleet vehicles
- Assist drivers who have broken down, arranging prompt vehicle recovery (VOR / emergency breakdown support)
- Book services with suppliers and organise courtesy or rental vehicles
- Schedule additional services or maintenance as required
- Keep drivers and customers informed of progress, escalating concerns when needed
- Support the coordination and administration of fleet vehicle servicing and maintenance
- Contact centre experience is essential
- Must hold a valid driving licence and be able to drive due to the location of the role
- Excellent communication and organisational skills
- Ability to work efficiently in a busy, fast-moving environment
This is a full-time opportunity to gain experience in fleet operations, VOR, and emergency breakdown support with a well-established client.
If you are interested, please apply or get in touch with David Bristol.
Customer Contact Advisor in Birmingham employer: Pertemps Bond
Contact Detail:
Pertemps Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor in Birmingham
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about being a confident communicator, try role-playing common scenarios you might face as a Customer Contact Advisor. It’ll help you feel more prepared and relaxed.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks at once, especially in a fast-paced environment. This will highlight your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Contact Advisor role.
We think you need these skills to ace Customer Contact Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills: As a Customer Contact Advisor, your communication skills are key! Make sure to highlight any relevant experience in your application. We want to see how you can connect with customers and handle calls like a pro.
Tailor Your Application: Don’t just send the same old CV everywhere. Take a moment to tweak your application for this role. Mention your contact centre experience and how it relates to the responsibilities listed in the job description. We love seeing personalised applications!
Keep It Clear and Concise: We appreciate clarity! When writing your application, keep your sentences short and to the point. This shows us that you can communicate effectively, which is super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pertemps Bond
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Contact Advisor. Familiarise yourself with handling calls, arranging services, and supporting drivers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will demonstrate your ability to stay calm and collected.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about times when you've handled emergencies or difficult customers. Prepare a few stories that highlight your ability to think on your feet and provide solutions quickly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they handle peak times. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.