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For Companies At a Glance
- Tasks: Engage with customers, manage quotes, and support the sales team daily.
- Company: Join a leading Birmingham manufacturer known for quality and innovation.
- Benefits: Enjoy a competitive salary, supportive team culture, and growth opportunities.
- Why this job: Be part of a dynamic team that values customer relationships and problem-solving.
- Qualifications: Previous sales support or customer service experience is preferred.
- Other info: Work hours are Monday to Thursday 08:30-17:00 and Friday until 16:00.
The predicted salary is between 22000 - 33000 £ per year.
An exciting opportunity to join a leading manufacturer in Birmingham known for quality, innovation, and exceptional customer service. We are looking for a proactive and enthusiastic Sales Coordinator to support our internal dynamic sales team and help drive growth by maintaining strong relationships with existing customers and re-engaging lapsed clients.
Key Responsibilities:
- Customer Contact & Relationship Management: Proactively call and engage with existing and lapsed customers to maintain relationships and generate repeat business. Build rapport with clients, understanding their needs and offering solutions that align with our product offerings.
- Quotations & Order Support: Raise, send, and follow up on customer quotations in a timely and accurate manner. Liaise with internal departments to ensure smooth processing of quotes and orders.
- Customer Service & Problem Solving: Provide outstanding customer service, acting as a key point of contact for queries, complaints, and general support. Investigate and resolve any issues quickly and effectively to ensure customer satisfaction.
- Sales Administration: Maintain accurate records of customer interactions, quotations, and sales activities in the CRM system. Prepare sales reports and track KPIs as required by the Sales Manager.
- Collaboration: Work closely with production, logistics, and finance teams to ensure smooth order fulfilment and billing. Support field sales representatives with administrative tasks and follow-up communication.
Required Skills and Experience:
- Previous experience in a sales support, sales admin, or customer service role (preferably within manufacturing or B2B).
- Strong telephone manner and confidence in making outbound customer calls.
- Excellent written and verbal communication skills.
- Proven ability to manage multiple tasks and prioritise effectively.
- High attention to detail and accuracy when producing quotations and handling orders.
- Experience using CRM systems and Microsoft Office (Excel, Outlook, Word).
- A problem-solver with a positive, can-do attitude.
What We Offer:
- A supportive and friendly team environment.
- Opportunities for growth and development within the company.
- Competitive salary of £27,500 and benefits package.
Monday to Thursday 08:30am - 17:00pm and Friday rotation of finishing at 16:00pm.
Interested to know more contact Hayley Whitehead at Pertemps Recruitment Birmingham or call today.
Sales Coordinator employer: Pertemps Birmingham Industrial
Contact Detail:
Pertemps Birmingham Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage more effectively with customers and demonstrate how you can meet their needs.
✨Tip Number 2
Practice your telephone skills. Since the role involves making outbound calls, being confident and clear on the phone is crucial. Consider role-playing with a friend to build your confidence.
✨Tip Number 3
Brush up on your CRM knowledge. Familiarity with CRM systems is essential for this role, so if you have experience with any specific software, be ready to discuss it during your interview.
✨Tip Number 4
Showcase your problem-solving skills. Be prepared to share examples of how you've resolved customer issues in the past, as this will highlight your ability to provide outstanding customer service.
We think you need these skills to ace Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support, customer service, or administration. Emphasise your strong telephone manner and any experience with CRM systems, as these are key for the Sales Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed customer relationships or resolved issues in previous roles to demonstrate your problem-solving skills.
Highlight Key Skills: In your application, clearly outline your excellent written and verbal communication skills, attention to detail, and ability to manage multiple tasks. These are essential for the Sales Coordinator position and will help you stand out.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the role. This shows initiative and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Pertemps Birmingham Industrial
✨Show Your Enthusiasm
As a Sales Coordinator, your enthusiasm can set you apart. Make sure to express your excitement about the role and the company during the interview. Share specific reasons why you want to work with them, especially highlighting their commitment to quality and customer service.
✨Demonstrate Your Communication Skills
Since the role requires excellent written and verbal communication, prepare to showcase these skills. Practice articulating your thoughts clearly and confidently. You might even want to bring examples of past communications or reports you've prepared to demonstrate your proficiency.
✨Prepare for Customer Scenarios
Expect questions about how you would handle customer interactions, especially with lapsed clients. Think of examples from your previous experience where you successfully re-engaged customers or resolved issues. This will show your problem-solving abilities and customer service focus.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is essential, be ready to discuss your familiarity with any systems you've used in the past. If you have specific achievements related to sales administration or tracking KPIs, make sure to highlight those as well.
