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- Tasks: Assist customers with vehicle services, maintenance, and breakdowns while providing exceptional support.
- Company: Join a dynamic team in Birmingham with a focus on customer care.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Why this job: Be the voice of support in a fast-paced environment and make a real difference.
- Qualifications: Customer service experience and strong admin skills are essential.
- Other info: Work in a supportive team with clear targets and deadlines.
Location: Birmingham (near NEC)
Hybrid: 3 days in office (Tue Thu)
Type: Temporary ongoing
Pay: £12.50
We are looking for a confident, approachable communicator who thrives in a fast-paced environment and can keep calm under pressure. If you are great at listening, asking the right questions, and providing exceptional customer service, this role is for you.
What you will do:
- Handle incoming calls from customers arranging service, maintenance, and repairs for company vehicles
- Assist customers who have broken down and organise recovery promptly
- Book services with suppliers and arrange courtesy or rental vehicles
- Schedule additional services as needed
- Keep customers updated and escalate concerns when necessary
- Support the team with ad hoc tasks
What we are looking for:
- Customer service experience (ideally in a contact centre or service environment)
- Ability to stay calm, empathetic, and professional under pressure
- Strong admin skills and PC proficiency (Word, Excel, Outlook)
- Comfortable working to targets and deadlines
- Motor industry experience is a plus, but not essential
Why join us?
- Hybrid working (3 set office days)
- Supportive team environment
- Opportunity to grow and develop
If you are interested, please apply or get in touch with David Bristol.
Driver Care Fleet Adviser employer: Pertemps Birmingham Commercial
Contact Detail:
Pertemps Birmingham Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Care Fleet Adviser
✨Tip Number 1
Make sure you research the company and the role before your interview. Knowing what they do and how you can contribute will help you stand out. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member.
✨Tip Number 3
Prepare some questions to ask during the interview. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Think about what you want to know about the team and work culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it’s a great way to reiterate your interest in the position.
We think you need these skills to ace Driver Care Fleet Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Driver Care Fleet Adviser role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our fast-paced environment. Keep it friendly and professional!
Show Off Your Admin Skills: Since strong admin skills are key for this role, mention any experience you have with tools like Word, Excel, and Outlook. We love seeing how organised you can be!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Pertemps Birmingham Commercial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Driver Care Fleet Adviser role. Familiarise yourself with the key responsibilities like handling customer calls and arranging services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've excelled in this area. Think of situations where you handled difficult customers or resolved issues effectively. This will demonstrate your ability to stay calm and professional under pressure.
✨Brush Up on Your Admin Skills
As the job requires strong admin skills and proficiency in tools like Word, Excel, and Outlook, be ready to discuss your experience with these applications. You might even want to mention specific tasks you've completed using them, which can highlight your organisational abilities.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
