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For Companies At a Glance
- Tasks: Assist customers with vehicle services and repairs while providing excellent support.
- Company: Join a dynamic team in Birmingham focused on customer care.
- Benefits: Earn £12.50 per hour with flexible working hours.
- Why this job: Perfect for those who enjoy helping others and thrive in fast-paced settings.
- Qualifications: Customer service experience and strong admin skills are essential.
- Other info: Opportunity for growth in the motor industry, even if you're new!
The predicted salary is between 10 - 15 £ per hour.
Location: Birmingham (near NEC)
Type: Temporary ongoing
Pay: £12.50
We’re looking for a confident, approachable communicator who thrives in a fast-paced environment and can keep calm under pressure.
What you’ll do:
- Handle incoming calls from customers arranging service, maintenance, and repairs for company vehicles
- Assist customers who have broken down and organise recovery promptly
- Book services with suppliers and arrange courtesy or rental vehicles
- Schedule additional services as needed
- Keep customers updated and escalate concerns when necessary
What we’re looking for:
- Customer service experience (ideally in a contact centre or service environment)
- Strong admin skills and PC proficiency (Word, Excel, Outlook)
- Motor industry experience is a plus, but not essential
If you are interested, please apply or get in touch with Gabriele Strazdauskaite.
Driver Care Fleet Adviser in Chelmsley Wood employer: Pertemps Birmingham Commercial
Contact Detail:
Pertemps Birmingham Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Care Fleet Adviser in Chelmsley Wood
✨Tip Number 1
Make sure you know the ins and outs of the Driver Care Fleet Adviser role. Brush up on your customer service skills and be ready to showcase how you can handle calls and keep calm under pressure. We want to see that you can thrive in a fast-paced environment!
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, we suggest doing some mock calls with friends or family. This will help you feel more confident when it comes to handling real-life situations.
✨Tip Number 3
Familiarise yourself with the tools you'll be using, like Word, Excel, and Outlook. We recommend spending some time brushing up on these applications so you can impress during any practical assessments or discussions about your admin skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, reach out to Gabriele Strazdauskaite directly – showing initiative can really set you apart from other candidates.
We think you need these skills to ace Driver Care Fleet Adviser in Chelmsley Wood
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your experience aligns with it.
Show Off Your Customer Service Skills: Since this role is all about handling customer calls and providing support, highlight any relevant customer service experience you have. We love seeing examples of how you've helped customers in the past!
Keep It Professional but Friendly: While we appreciate a casual tone, remember to keep your application professional. Use clear language and avoid slang, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly!
How to prepare for a job interview at Pertemps Birmingham Commercial
✨Know Your Stuff
Before the interview, make sure you’re familiar with the job description. Brush up on your customer service experience and think of specific examples where you've excelled in a fast-paced environment. This will help you demonstrate that you can keep calm under pressure.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and admin skills. You might be asked how you would handle a difficult customer or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Communication Skills
As a Driver Care Fleet Adviser, strong communication is key. During the interview, focus on being approachable and clear in your responses. Use active listening to engage with the interviewer and show that you can effectively handle customer calls and concerns.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools they use for scheduling services, or how they handle high-pressure situations. It shows your interest in the role and helps you gauge if it’s the right fit for you.
