Driver Care Fleet Adviser in Bickenhill

Driver Care Fleet Adviser Location: Birmingham (near NEC) Hybrid: 3 days in office (Tue–Thu) Type: Temporary ongoing Pay: £12.50 We’re looking for a confident, approachable communicator who thrives in a fast-paced environment and can keep calm under pressure. If you’re great at listening, asking the right questions, and providing exceptional customer service, this role is for you. What you’ll do: Handle incoming calls from customers arranging service, maintenance, and repairs for company vehicles Assist customers who have broken down and organise recovery promptly Book services with suppliers and arrange courtesy or rental vehicles Schedule additional services as needed Keep customers updated and escalate concerns when necessary Support the team with ad hoc tasks What we’re looking for: Customer service experience (ideally in a contact centre or service environment) Ability to stay calm, empathetic, and professional under pressure Strong admin skills and PC proficiency (Word, Excel, Outlook) Comfortable working to targets and deadlines Motor industry experience is a plus, but not essential Why join us? Hybrid working (3 set office days) Supportive team environment Opportunity to grow and develop If you are interested, please apply or get in touch with David Bristol at (phone number removed) or via email at (url removed)