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For Companies At a Glance
- Tasks: Provide first-line technical support and resolve IT-related issues for corporate and retail teams.
- Company: Dynamic leisure organisation based in Birmingham with a vibrant team culture.
- Benefits: Earn £15.48 per hour, enjoy flexible shifts, and receive ongoing training.
- Why this job: Join a supportive environment where you can grow your career and develop new skills.
- Qualifications: Customer service experience and strong problem-solving abilities are ideal.
- Other info: Flexible working hours with potential for progression to 2nd line support.
1st Line Support Agent (Help Desk)
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Birmingham
£15.48 per hour
Ongoing Temporary Contract
Flexible shifts (Days/Nights, weekends & bank holidays)
About the Role
Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive tech team that’s big on training and internal progression.
As a 1st Line Support Agent, you’ll be the first point of contact for all corporate and retail IT issues. From payroll queries to in-store technical faults, you’ll handle a mix of challenges that keep the business running smoothly.
What You’ll Do
Provide quick, reliable first-line support across corporate and retail systems.
Troubleshoot issues with payroll, retail equipment, applications, and more.
Deliver excellent customer service with a confident, professional phone manner.
Stay organised and work efficiently in a busy help desk environment.
What You’ll Bring
Previous 1st Line Support experience is helpful but not essential.
Strong communicator who can think fast and solve problems independently.
Tech-savvy and eager to learn new systems.
Fully flexible for shifts between 7:00 AM and 1:00 AM, 365 days a year.
Why You’ll Love It
Competitive pay: £15.48 per hour.
Real opportunities to progress to 2nd Line Support and beyond.
Fun, social, and supportive team culture. xiskglj
A company that invests in its people and promotes from within.
If you are interested, please apply or get in touch with Gabriele Strazdauskaite at (phone number removed) or via email at (url removed)
1st Line Support Agent (Help Desk) employer: Pertemps Birmingham Commercial
Contact Detail:
Pertemps Birmingham Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Agent (Help Desk)
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about them during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, try some mock scenarios with friends or family. This will help you think on your feet when it counts.
✨Tip Number 3
Show off your communication skills! Whether it's over the phone or via email, practice being clear and professional. You want to make a great first impression as the first point of contact.
✨Tip Number 4
Be flexible and ready to adapt! The job requires working various shifts, so highlight your availability and willingness to take on different hours when you apply through our site.
We think you need these skills to ace 1st Line Support Agent (Help Desk)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. It’ll help you understand what we’re looking for and tailor your CV and cover letter accordingly.
Show Off Your Customer Service Skills: As a 1st Line Support Agent, excellent customer service is key. Highlight any relevant experience you have in this area, and don’t forget to mention how you handle pressure and solve problems!
Keep It Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out and show us you’d fit right in with our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Pertemps Birmingham Commercial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a 1st Line Support Agent. Familiarise yourself with common IT issues and customer service scenarios. This will help you answer questions confidently and demonstrate your problem-solving skills.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might be asked to explain how you would handle a specific technical issue or customer query. Use examples from your past experiences to showcase your ability to communicate effectively under pressure.
✨Demonstrate Your Flexibility
Given the shift patterns mentioned in the job description, be prepared to discuss your availability. Highlight your willingness to work various shifts, including weekends and nights. This shows that you're adaptable and ready to meet the company's needs.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
