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- Tasks: Assist customers with tech issues and provide top-notch support.
- Company: Join a leading manufacturing company in a vibrant team.
- Benefits: Starting salary of £24,000 - £26,500 and 22 days annual leave.
- Why this job: Combine your passion for tech with customer service in a dynamic role.
- Qualifications: Strong customer service skills and a knack for technology.
- Other info: Monday to Friday hours with opportunities for growth.
The predicted salary is between 24000 - 26500 £ per year.
Pertemps are currently recruiting for a Customer Service Advisor who has a passion for tech to join a leading manufacturing company in Andover.
Responsibilities as a Customer Service Advisor:
- Receive incoming calls from customers placing fault or support calls
- Recording details on service management system
- Provide first line troubleshooting to gather technical information
- Manage call responses, telephone support and scheduling engineers service appointments
- Schedule preventive maintenance visits in line with customers' needs
- Ensure engineers are booked on and off calls
- Raise invoices
- Maintain and update customer records as required
Requirements:
- Strong customer service and administrative experience
- Competent Microsoft user
- Knowledge / interest in technology
- Confident in asking diagnostic questions and providing first line troubleshooting advice
- Ability to work on own initiative
- Excellent verbal and written communication skills
The Customer Service Advisor Role:
- Monday – Friday, 8.30am – 5pm or 9am – 5.30pm
- Fully office based
- £24,000 - £26,500 starting salary
- 22 days annual leave plus bank holidays
If you are interested in this Customer Service Advisor position, please apply below or contact Jemma at Pertemps.
Customer Service Advisor in Hampshire employer: Pertemps Basingstoke
Contact Detail:
Pertemps Basingstoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hampshire
✨Tip Number 1
Get to know the company! Research their products and services, especially in tech. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves first line support, brush up on common tech issues and how to resolve them. This will give you confidence when discussing scenarios in interviews.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle difficult customers or technical problems. We all know that being calm and collected is key in customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Advisor in Hampshire
Some tips for your application 🫡
Show Your Passion for Tech: Make sure to highlight your interest in technology in your application. We love candidates who are excited about tech, so share any relevant experiences or projects that showcase this passion!
Tailor Your CV and Cover Letter: Don’t just send the same old CV! We want to see how your skills match the Customer Service Advisor role. Use keywords from the job description and give examples of your customer service experience.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pertemps Basingstoke
✨Know Your Tech
Brush up on your tech knowledge before the interview. Since the role involves troubleshooting and understanding customer queries related to technology, being able to discuss recent tech trends or common issues will show your passion and competence.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice answering common interview questions out loud, focusing on how you articulate your thoughts. This will help you convey your ideas effectively during the actual interview.
✨Familiarise Yourself with the Company
Do some research on the manufacturing company you're interviewing for. Understanding their products and services will not only impress your interviewers but also help you tailor your responses to align with their values and needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully handled customer issues or provided support, and be ready to share these stories during the interview.
