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- Tasks: Provide top-notch customer support via phone and email, ensuring a smooth experience.
- Company: Join a leading Health Services Provider with a focus on care and empathy.
- Benefits: Fully remote role, competitive salary, and comprehensive training provided.
- Why this job: Make a real difference by helping people in sensitive situations from the comfort of home.
- Qualifications: 2 years of customer service experience and strong communication skills required.
- Other info: Enjoy a supportive team environment with opportunities for growth.
The predicted salary is between 24000 - 28000 £ per year.
Customer Service Advisor Pertemps are currently recruiting for a Customer Service Advisor who has a passion for tech to join a leading manufacturing company in Andover. Responsibilities as a Customer Service Advisor : Receive incoming calls from customers placing fault or support calls Recording details on service management system Provide first line troubleshooting to gather technical information Manage call responses, telephone support and scheduling engineers service appointments. Schedule preventive maintenance visits in line with customers needs Ensure engineers are booked on and off calls Raise invoices Maintain and update customer records as required Requirements: Strong customer service and administrative experience Competent Microsoft user Knowledge / interest in technology Confident in asking diagnostic questions and providing first line troubleshooting advice Ability to work on own initiative Excellent verbal and written communication skills The Customer Service Advisor Role Monday – Friday, 8.30am – 5pm or 9am – 5.30pm Fully office based £24,000 – £26,500 starting salary 22 days annual leave plus bank holidays If you are interested in this Customer Service Advisor position, please apply below or contact Jemma at Pertemps
Customer Service Advisor employer: Pertemps Basingstoke
Contact Detail:
Pertemps Basingstoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or sensitive situations, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! This shows your enthusiasm for the role and helps you figure out if the company is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process. It’s quick and easy, and we’ll keep you updated on your application status!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled sensitive situations and provided excellent care in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for helping people and your understanding of confidentiality. Let us know why you’re the perfect fit for this role.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your outstanding verbal and written skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Pertemps Basingstoke
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled sensitive situations. Think of specific examples that showcase your empathy and problem-solving skills.
✨Familiarise Yourself with the Company
Research the health services provider you'll be working for. Understand their values, mission, and the type of customers they serve. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This shows that you value communication, which is crucial for a Customer Service Advisor.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you might need to handle a difficult customer or a sensitive situation. Practising these scenarios can help you feel more confident and show your ability to think on your feet.
