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For Companies At a Glance
- Tasks: Assist customers by answering calls and emails, resolving queries, and maintaining relationships.
- Company: Join a leading logistics company with a supportive team environment.
- Benefits: Earn £12.70 per hour with flexible part-time hours and potential for permanent role.
- Why this job: Gain valuable customer service experience while working in a dynamic logistics setting.
- Qualifications: Previous customer-facing experience and confidence in phone communication required.
- Other info: Work Friday to Monday evenings, perfect for students seeking part-time work.
The predicted salary is between 12 - 13 £ per hour.
Pertemps are currently recruiting for a Part Time Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position, working Friday, Saturday, Sunday, and Monday from 4pm to 10pm.
Responsibilities as a Customer Service Administrator:
- Answering telephone calls and emails
- Logging queries on the companies CRM system
- Dealing with any live issues and investigating discrepancies
- Completing KPI trackers and performance reports
- Collating information and updating business system
- Chasing internal teams to find query resolutions
- Building and maintaining solid relationships with depots and customers
Requirements for this position:
- Previous experience in a customer facing role
- Confident speaking over the phone
- Analytical working approach
- Experience and knowledge of Microsoft packages
The Role:
- £12.70 per hour
- Working 4 days per week, Friday to Monday 4pm – 10pm
- Temp to permanent position
If you are interested in this Customer Service Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch.
Help Desk Administrator in Basingstoke employer: Pertemps Basingstoke
Contact Detail:
Pertemps Basingstoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Administrator in Basingstoke
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves answering calls, get comfortable with speaking clearly and confidently. You could even role-play with a friend to simulate real call scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about the team or the work culture.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always here to help you through the process!
We think you need these skills to ace Help Desk Administrator in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Help Desk Administrator role. We love seeing personality, so let us know what makes you tick!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, especially when it comes to your experience and skills related to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it’s super simple!
How to prepare for a job interview at Pertemps Basingstoke
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator. Familiarise yourself with common customer service scenarios and how to handle them. This will help you answer questions confidently and show that you're ready for the job.
✨Show Off Your Communication Skills
Since this role involves answering calls and emails, practice your communication skills. Think about how you would explain a complex issue simply. During the interview, be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Demonstrate Your Problem-Solving Ability
Prepare examples of how you've dealt with customer queries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will highlight your analytical approach and ability to think on your feet.
✨Be Ready to Discuss Technology
Since you'll be using a CRM system and Microsoft packages, brush up on your tech skills. Be prepared to discuss any relevant experience you have with these tools. If you can, mention specific instances where you used technology to improve customer service or streamline processes.
