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- Tasks: Join our team as a Customer Service Advisor, handling inquiries and resolving issues daily.
- Company: We're a dynamic company in Banbury, dedicated to exceptional customer service.
- Benefits: Enjoy a full-time role with a supportive environment and no two days the same.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping customers.
- Qualifications: Must have previous office-based customer service experience and strong communication skills.
- Other info: Located conveniently near the M40, with a Monday to Friday schedule.
The predicted salary is between 15600 - 36400 £ per year.
________________________________________ Job Title: Customer Service Advisor Location: Banbury, close to the M40 Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8:30 AM – 5:00 PM Salary: £26,000 DOE Our client are a company located conveniently near the M40 in Banbury. Their team is committed to delivering exceptional service and support to their customers. They offer a dynamic and supportive work environment where no two days are the same.Job Description: We are seeking a dedicated Customer Service Advisor to join our clients busy and varied team. This role is perfect for someone with solid previous office-based customer service experience who thrives in an ever-changing environment. Key responsibilities include: Handling customer inquiries via phone, email, and chatResolving customer issues and complaints efficientlyProviding detailed product information and guidanceProcessing orders and managing customer accountsCoordinating with suppliers and participating in production meetingsPerforming administrative tasks and maintaining accurate records Requirements: Proven office-based customer service experienceExcellent communication skills, both written and verbalStrong PC skills, including proficiency in Word, Excel, and TeamsAbility to work well under pressure and adapt to changing situationsStrong …
Customer Service employer: Pertemps Banbury
Contact Detail:
Pertemps Banbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research the company’s values and customer service philosophy. Being able to align your answers with their mission can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Clear and effective communication is key in a customer service role.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous office-based customer service experience. Use specific examples that demonstrate your ability to handle inquiries and resolve issues efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the job requirements, particularly your communication skills and ability to adapt in a dynamic environment.
Highlight Relevant Skills: In your application, emphasize your proficiency in tools like Word, Excel, and Teams. Provide examples of how you've used these tools in past roles to enhance customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as clear communication is key in customer service roles.
How to prepare for a job interview at Pertemps Banbury
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability to thrive in a busy environment.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so be ready to showcase your verbal and written communication skills.
✨Familiarize Yourself with the Company
Research the company and its products before the interview. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and adapt to change. Think of scenarios from your past experiences where you successfully managed difficult situations, as this will illustrate your problem-solving abilities.
