Customer Service
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Customer Service

Banbury Full-Time 15600 - 36400 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our team as a Customer Service Advisor, handling inquiries and resolving issues daily.
  • Company: We're a dynamic company in Banbury, dedicated to exceptional customer service.
  • Benefits: Enjoy a full-time role with a supportive environment and no two days the same.
  • Why this job: Perfect for those who thrive in fast-paced settings and love helping customers.
  • Qualifications: Must have previous office-based customer service experience and strong communication skills.
  • Other info: Located conveniently near the M40, with a Monday to Friday schedule.

The predicted salary is between 15600 - 36400 £ per year.

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Representative to work for a Manufacturing Market leading organisation in Banbury, Oxfordshire. Role: Customer Service Representative Salary: £25,000 – £26,000 per annum Location: Banbury, Oxfordshire Hours: Mon – Fri (37.5 hours per week) Holiday Entitlement: 25 days plus bank holidays. Key Responsibilities of the Customer Service Representative: Ensures all customer orders are processed in line with agreed timescales and that all enquiries and queries are dealt with in a timely manner. Maintains regular contact with the customer via e-mail and/or telephone to ensure they are kept up to date and to enhance our profile. Liaises with Warehouse administrators to ensure that the shipment of the orders and the delivery dates requested are achievable. Coordinates any direct deliveries that are required from the European plants to our UK customer base for the accounts handled. Monitors progress of direct delivery manufacture with the relevant plant until delivery is achieved. Produces a weekly file of any customer issues that have arisen or are continuing, for each week, and forward to the Customer Service Manager. Receives and processes customer returns documentation/ credit claims, verifies their validity, and raises corresponding credit notes in a timely manner. Raises Authorisation for Return (AFR) paperwork for any goods to be returned and match this to the relevant credit claim and receiver. Provides general support for the sales force regarding product information, samples, customer, and shipment data. Answers and responds to internal and external telephone and e-mail enquiries.About you: Good all-round computer skills including Microsoft Outlook, Word and Excel (intermediate level Excel and above would be an advantage). Experience of using SAP an advantage. Previous Customer Service experience. Excellent telephone/email manner.No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we\’d love to learn more about you!\” For more information and to apply, contact the Oxford branch of Berry Recruitment – (phone number removed) or click \’Apply Now\’ to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person\’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Customer Service employer: Berry Recruitment

Our client is an excellent employer located in Banbury, offering a vibrant and supportive work culture that fosters teamwork and personal growth. With a focus on employee development, they provide ongoing training and opportunities for advancement, ensuring that every team member can thrive in their role. The convenient location near the M40 makes commuting easy, allowing you to enjoy a fulfilling career while maintaining a healthy work-life balance.
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Contact Detail:

Berry Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service

✨Tip Number 1

Familiarize yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview.

✨Tip Number 2

Research the company’s values and customer service philosophy. Being able to align your answers with their mission can set you apart from other candidates.

✨Tip Number 3

Practice your communication skills, especially over the phone and via email. Clear and effective communication is key in a customer service role.

✨Tip Number 4

Be prepared to discuss your previous customer service experiences in detail. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.

We think you need these skills to ace Customer Service

Customer Service Experience
Excellent Communication Skills
Problem-Solving Skills
Proficiency in Microsoft Word
Proficiency in Microsoft Excel
Proficiency in Microsoft Teams
Ability to Handle Customer Inquiries
Adaptability to Changing Situations
Time Management Skills
Attention to Detail
Conflict Resolution Skills
Team Collaboration
Organizational Skills
Multitasking Ability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your previous office-based customer service experience. Use specific examples that demonstrate your ability to handle inquiries and resolve issues efficiently.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the job requirements, particularly your communication skills and ability to adapt in a dynamic environment.

Highlight Relevant Skills: In your application, emphasize your proficiency in tools like Word, Excel, and Teams. Provide examples of how you've used these tools in past roles to enhance customer service.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as clear communication is key in customer service roles.

How to prepare for a job interview at Berry Recruitment

✨Showcase Your Customer Service Experience

Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability to thrive in a busy environment.

✨Demonstrate Strong Communication Skills

Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so be ready to showcase your verbal and written communication skills.

✨Familiarize Yourself with the Company

Research the company and its products before the interview. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.

✨Prepare for Situational Questions

Expect questions that assess how you handle pressure and adapt to change. Think of scenarios from your past experiences where you successfully managed difficult situations, as this will illustrate your problem-solving abilities.

Customer Service
Berry Recruitment
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