Scheduling Coordinator

Scheduling Coordinator – Aylesbury Pertemps Aylesbury is currently recruiting for a Scheduling Co-ordinator for our client based in Aylesbury. Salary: £25,000 – £32,000 Hours: 8:30-5:00pm Duties: – Act as the main point of contact for incoming phone calls and support tickets – Taking inbound calls from customers and tenants – Prioritising and assigning jobs to engineers based on urgency and complexity – Monitoring and tracking assigned jobs to ensure timely resolution and adherence to service level agreements – Maintaining accurate and up-to-date documentation of certificates – Attending regular training sessions to improve technology skills and promote self-service options for common issues – Proactively identifying trends and recurring issues to develop long-term solutions and prevent future incidents – Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences Requirements: – Proven experience in a service desk or help desk – Strong knowledge of IT systems – Customer-focused approach with a commitment to delivering exceptional service Company Benefits: – 20 days holidays + bank holidays – Pension – Training and progression If you would be interested in this role, then please apply, or call Corinne at Pertemps Aylesbury