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- Tasks: Manage customer enquiries and process orders while providing top-notch service.
- Company: Join a dynamic team in High Wycombe with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be the voice of the company and make a difference in customer experiences.
- Qualifications: Experience in sales administration and excellent communication skills required.
- Other info: Office-based role with a friendly team atmosphere.
The predicted salary is between 28000 - 30000 £ per year.
Hours: Mon-Thurs 8:30-5:00pm & Fri 8:00am-4:00pm
Salary: £28,000 - £30,000 (DOE)
Office based
Responsibilities:
- Manage inbound customer enquiries, process website and trade orders, and support the daily sales administration function, ensuring accurate order handling, excellent customer service, and smooth coordination between customers, couriers, and internal teams.
- Handle a high volume of inbound telephone calls daily, responding to customer enquiries efficiently and professionally.
- Manage website, email, and live chat enquiries, ensuring prompt responses.
- Handle customer complaints, delivery queries, and service issues.
- Process online and trade customer orders using semi-automated order systems.
- Generate order confirmations, invoices, works tickets, and required sales documentation.
- Coordinate dispatch requirements, booking shipments primarily via DPD, along with mobile courier services and selected local carriers.
- Monitor daily dispatch cut-off times and ensure orders are processed and released on schedule.
- Manage the shared sales inbox, ensuring all enquiries and orders are handled.
Qualifications:
- Previous sales administration/order processing experience
- Excellent customer service communication skills
- Comfortable working with order processing or CRM systems
- Strong organisational skills and high attention to detail
If you would be interested please apply.
Sales/Customer Service Administrator in London employer: Pertemps Aylesbury Industrial
Contact Detail:
Pertemps Aylesbury Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Customer Service Administrator in London
✨Tip Number 1
Get to know the company! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to sales and customer service. Think about your past experiences and how they relate to the role, so you can share relevant examples when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Sales/Customer Service Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous sales administration experience and customer service skills. We want to see how your background aligns with the responsibilities listed in the job description.
Show Off Your Communication Skills: Since you'll be handling a lot of customer enquiries, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: We love candidates who are organised! Mention any tools or methods you use to stay on top of tasks, especially if you've worked with order processing or CRM systems before.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pertemps Aylesbury Industrial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Sales/Customer Service Administrator. Familiarise yourself with managing customer enquiries, processing orders, and coordinating with couriers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you've successfully handled customer complaints or queries. Be ready to discuss how you maintained professionalism and efficiency while managing high volumes of calls or emails.
✨Demonstrate Organisational Skills
Highlight your organisational abilities during the interview. You might be asked about how you manage multiple tasks or prioritise your workload. Share specific strategies you use to stay organised, especially when dealing with order processing and tight deadlines.
✨Familiarise Yourself with Relevant Systems
If you have experience with order processing or CRM systems, be prepared to discuss them. If not, do a bit of research on common systems used in sales administration. Showing that you're tech-savvy and willing to learn can set you apart from other candidates.