At a Glance
- Tasks: Drive customer success and engagement with enterprise clients across EMEA.
- Company: Join PERSUIT, a forward-thinking company transforming legal tech.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on strategic growth.
- Why this job: Make a real impact by helping clients maximise their use of our platform.
- Qualifications: Experience in customer success and strong relationship management skills.
The predicted salary is between 49500 - 60500 £ per year.
PERSUIT is seeking a Customer Success Manager to partner with in-house legal teams, drive adoption, expansion and renewal of our platform across enterprise clients in EMEA.
You’ll lead engagements, craft strategic success plans, and coordinate with product, engineering, and marketing to deliver measurable value.
You will manage complex stakeholder relationships, own renewal strategies, and support upsell opportunities. Travel up to 10% for client meetings and events may be required.
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EMEA Enterprise CSM - Growth, Renewals & Strategy employer: PERSUIT
At PERSUIT, we pride ourselves on being an exceptional employer that fosters a mission-driven culture where innovation and collaboration thrive. As a Client Success Manager in the EMEA region, you'll enjoy a supportive environment that values feedback and autonomy, alongside opportunities for professional growth and the chance to make a real impact on our clients' success. With competitive compensation and a range of benefits, including paid time off and wellness resources, PERSUIT is dedicated to ensuring that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Enterprise CSM - Growth, Renewals & Strategy
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PERSUIT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PERSUIT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EMEA Enterprise CSM - Growth, Renewals & Strategy
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PERSUIT:Your cover letter is your chance to shine! Tell us why you want to work at PERSUIT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PERSUIT!
How to prepare for a job interview at PERSUIT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
