At a Glance
- Tasks: Lead a dynamic Technical Support team and solve complex technical issues.
- Company: Join Perspectum, a tech company focused on innovation and collaboration.
- Benefits: Enjoy a supportive environment with opportunities for learning and growth.
- Other info: Diversity and inclusion are at the heart of our culture.
- Why this job: Make a real impact while working with cutting-edge technologies in healthcare.
- Qualifications: Leadership experience and strong problem-solving skills are essential.
The predicted salary is between 50000 - 65000 € per year.
About the Role
In this role, you’ll lead the Technical Support team within the Engineering department, oversee incident management and operational support activities, and work closely with Engineering and cross‑functional teams to deliver a high‑quality support experience. This is a fantastic opportunity for someone who enjoys combining technical problem‑solving, leadership, and continuous improvement within a fast‑paced and collaborative environment.
Your daily duties will include:
- Leading and supporting the Technical Support team
- Monitoring and triaging alerts, incidents, and operational issues
- Supporting and improving cloud‑based production systems
- Collaborating with Engineering teams to resolve complex issues
- Improving support processes, documentation, and operational procedures
- Acting as a key stakeholder contact during incidents and service issues
- Mentoring team members and supporting technical development
- Driving continuous improvement across support operations
About You
Essential
- Previous leadership or line management experience
- Strong troubleshooting and problem‑solving skills
- Experience with cloud platforms, ideally AWS
- Knowledge of monitoring tools, Jira, SharePoint, scripting, and automation
- Excellent communication and organisational skills
- Ability to work collaboratively across technical and non‑technical teams
- Comfortable working with AI‑assisted development tools
- Bachelor’s degree in a relevant discipline or equivalent experience
Awareness of medical imaging or healthcare data formats such as DICOM would be advantageous.
About Perspectum
At Perspectum, you’ll work with innovative technologies and talented teams on meaningful projects that make a real impact. We offer a collaborative environment where learning, development, and continuous improvement are encouraged. If you’re ready to lead a high‑performing support function within a growing technology organisation, we’d love to hear from you.
EEO Statement
At Perspectum, we are committed to fostering diversity, equity, and inclusion. We value individuals for their unique contributions and are dedicated to creating an environment where everyone can thrive. If you require any reasonable adjustments as part of the application process, please let our Talent Team know.
Technical Support Manager in Oxford employer: Perspectum
At Perspectum, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that prioritises continuous learning and development. As a Technical Support Manager, you will have the opportunity to lead a talented team while working with cutting-edge technologies in a fast-paced environment, all while contributing to meaningful projects that make a real impact in the healthcare sector. Our commitment to diversity, equity, and inclusion ensures that every employee is valued for their unique contributions, making Perspectum a truly rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Support Manager role.
✨Tip Number 2
Prepare for those interviews by practising common technical and behavioural questions. We recommend doing mock interviews with friends or using online resources. The more comfortable you are talking about your experience and skills, the better your chances of impressing the hiring team!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled complex issues, especially in cloud environments. We want to see how you approach challenges, so be ready to share your thought process and outcomes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Technical Support Manager in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Manager role. Highlight your leadership experience and technical problem-solving skills, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your background fits. Share specific examples of your previous successes in support roles and how you’ve driven continuous improvement.
Showcase Your Technical Skills:Don’t forget to mention your experience with cloud platforms like AWS and any tools you’ve used, such as Jira or SharePoint. We want to see how you can contribute to our tech-savvy team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our Talent Team.
How to prepare for a job interview at Perspectum
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud platforms like AWS. Be ready to discuss your experience with monitoring tools and any scripting or automation you've done. This will show that you’re not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you mentored team members or improved processes. This will demonstrate your ability to lead the Technical Support team effectively.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to explain complex technical issues in simple terms, as you'll need to collaborate with both technical and non-technical teams.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven continuous improvement in previous roles. Share specific examples of how you've enhanced support processes or documentation, as this aligns perfectly with what they’re looking for in a candidate.
