Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor systems, troubleshoot issues, and ensure smooth service delivery.
- Company: Join a dynamic team at Perspectum, committed to diversity and inclusion.
- Benefits: Gain valuable experience in tech support with opportunities for growth.
- Other info: Flexible hours with occasional out-of-hours work for US coverage.
- Why this job: Solve technical challenges and make a real impact in a supportive environment.
- Qualifications: Strong problem-solving skills and ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a role that combines technical problem-solving with real-time operational support, helping ensure smooth and reliable service delivery? We are looking for a proactive and technically skilled Technical Support Engineer to join our Engineering team. You will be responsible for monitoring production systems, triaging alerts and incidents, troubleshooting technical issues, and supporting the operational stability of our cloud-based services. You’ll collaborate closely with internal engineering teams and stakeholders to ensure high-quality operational outcomes and swift resolution of issues. Please note: This role will require occasional out-of-hours work to provide coverage for US operational hours.
Key Responsibilities
- Actively monitor and respond to system alerts and operational incidents.
- Triage and troubleshoot production issues across platform, software, and service layers.
- Resolve routine requests and common technical issues using and improving Standard Operating Procedures.
- Work with engineering teams to investigate and resolve significant incidents and defects.
- Communicate timely updates to stakeholders during escalations.
- Maintain accurate documentation of issues, resolutions, and operational processes.
About You
- Excellent attention to detail and strong organisational skills.
- Effective written and verbal communication skills.
- Ability to work independently and as part of a team under pressure.
- Strong prioritisation skills with the ability to manage multiple ongoing issues.
- A methodical and structured troubleshooting approach.
Desirable Experience
- Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud).
- Familiarity with monitoring, alerting, and log analysis tools.
- Experience with Jira, scripting or automation tools.
- Understanding of IT service management best practices (e.g., ITIL).
If you enjoy solving technical challenges, maintaining system reliability, and working in a dynamic, supportive team, we’d love to hear from you. At Perspectum, we are committed to fostering diversity, equity, and inclusion. We prioritise hiring based on merit, skills, and qualifications, valuing individuals for their unique contributions while ensuring a culture that respects and celebrates differences. If you require any reasonable adjustments as part of your application process, please let our Talent Team know.
Technical Support Engineer employer: Perspectum Ltd
Contact Detail:
Perspectum Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a technical assessment during the interview. It’s a great way to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 3
Prepare for situational questions! Think of examples where you triaged incidents or resolved issues under pressure. We want to see how you handle challenges, so have those stories ready!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Technical Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your cloud platform experience or troubleshooting skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for a methodical approach, so share specific instances where you triaged alerts or resolved incidents effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Perspectum Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with cloud platforms like AWS or Azure, and be ready to discuss your experience with monitoring tools and incident management. This will show that you're not just a good communicator but also technically savvy.
✨Prepare for Real-Time Problem Solving
Since the role involves troubleshooting production issues, think of examples from your past experiences where you successfully resolved technical problems under pressure. Be ready to walk through your thought process during these situations, as it demonstrates your methodical approach to problem-solving.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms, as you may need to update stakeholders during escalations. Clear communication can set you apart, so consider how you would convey updates or resolutions to non-technical team members.
✨Show Your Organisational Skills
With multiple ongoing issues to manage, showcasing your organisational skills is crucial. Prepare to discuss how you prioritise tasks and manage your time effectively. You might even want to bring examples of documentation you've maintained in previous roles to highlight your attention to detail.