At a Glance
- Tasks: Lead a dynamic Technical Support team and enhance cloud-based services.
- Company: Join Perspectum, a forward-thinking tech company making a real impact.
- Benefits: Collaborative culture, continuous learning, and opportunities for personal growth.
- Other info: Diversity and inclusion are at our core; everyone’s unique contributions matter.
- Why this job: Combine your leadership skills with tech problem-solving in a fast-paced environment.
- Qualifications: Experience in leadership, troubleshooting, and cloud platforms like AWS.
The predicted salary is between 50000 - 60000 £ per year.
We’re looking for an experienced and proactive Technical Support Manager to lead our technical support operations and help ensure the reliability and performance of Perspectum’s cloud-based platforms and services.
In this role, you’ll lead the Technical Support team within the Engineering department, oversee incident management and operational support activities, and work closely with Engineering and cross‑functional teams to deliver a high‑quality support experience. This is a fantastic opportunity for someone who enjoys combining technical problem‑solving, leadership, and continuous improvement within a fast‑paced and collaborative environment.
Your daily duties will include:
- Leading and supporting the Technical Support team
- Monitoring and triaging alerts, incidents, and operational issues
- Supporting and improving cloud‑based production systems
- Collaborating with Engineering teams to resolve complex issues
- Improving support processes, documentation, and operational procedures
- Acting as a key stakeholder contact during incidents and service issues
- Mentoring team members and supporting technical development
- Driving continuous improvement across support operations
Essential About You
- Previous leadership or line management experience
- Strong troubleshooting and problem‑solving skills
- Experience with cloud platforms, ideally AWS
- Knowledge of monitoring tools, Jira, SharePoint, scripting, and automation
- Excellent communication and organisational skills
- Ability to work collaboratively across technical and non‑technical teams
- Comfortable working with AI‑assisted development tools
- Bachelor’s degree in a relevant discipline or equivalent experience
- Awareness of medical imaging or healthcare data formats such as DICOM would be advantageous.
At Perspectum, you’ll work with innovative technologies and talented teams on meaningful projects that make a real impact. We offer a collaborative environment where learning, development, and continuous improvement are encouraged. If you’re ready to lead a high‑performing support function within a growing technology organisation, we’d love to hear from you. At Perspectum, we are committed to fostering diversity, equity, and inclusion. We value individuals for their unique contributions and are dedicated to creating an environment where everyone can thrive. If you require any reasonable adjustments as part of the application process, please let our Talent Team know.
Technical Support Manager in Oxford employer: Perspectum Ltd
At Perspectum, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that prioritises employee growth and development. As a Technical Support Manager, you will lead a dynamic team in a fast-paced environment, with ample opportunities for continuous improvement and mentorship, all while working with cutting-edge cloud technologies that make a meaningful impact in the healthcare sector. Our commitment to diversity, equity, and inclusion ensures that every team member's unique contributions are valued, making Perspectum a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Perspectum or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and problem-solving techniques. Think of real-life examples where you've led a team or resolved complex issues, as these will showcase your experience effectively.
✨Tip Number 3
Show your passion for continuous improvement! Be ready to discuss how you've implemented changes in past roles that enhanced support processes or team performance. This aligns perfectly with what Perspectum is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Perspectum.
We think you need these skills to ace Technical Support Manager in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Manager role. Highlight your leadership experience and any relevant technical skills, especially with cloud platforms like AWS.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or solved complex technical issues in the past. Make it personal and engaging!
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—demonstrate them! Include examples of how you've tackled challenges in previous roles, particularly in technical support or incident management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Perspectum Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud platforms like AWS. Be ready to discuss your experience with monitoring tools and incident management, as these will be key topics during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about specific situations where you mentored team members or improved processes. This will demonstrate your capability to lead the Technical Support team effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex technical issues. Remember, you'll need to collaborate with both technical and non-technical teams, so being able to communicate effectively is crucial.
✨Emphasise Continuous Improvement
Be ready to talk about how you've driven continuous improvement in previous roles. Share specific examples of how you've enhanced support operations or processes, as this aligns perfectly with what Perspectum is looking for.
