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- Tasks: Lead a dynamic Technical Support team and enhance cloud-based services.
- Company: Join Perspectum, a forward-thinking company focused on innovation and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Embrace diversity and thrive in a supportive environment.
- Why this job: Combine your tech skills with leadership to make a real impact in healthcare.
- Qualifications: Experience in leadership, troubleshooting, and cloud platforms like AWS.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for an experienced and proactive Technical Support Manager to lead our technical support operations and help ensure the reliability and performance of Perspectum’s cloud-based platforms and services.
About the Role
In this role, you’ll lead the Technical Support team within the Engineering department, oversee incident management and operational support activities, and work closely with Engineering and cross-functional teams to deliver a high-quality support experience. This is a fantastic opportunity for someone who enjoys combining technical problem-solving, leadership, and continuous improvement within a fast-paced and collaborative environment.
Your daily duties will include:
- Leading and supporting the Technical Support team
- Monitoring and triaging alerts, incidents, and operational issues
- Supporting and improving cloud-based production systems
- Collaborating with Engineering teams to resolve complex issues
- Improving support processes, documentation, and operational procedures
- Acting as a key stakeholder contact during incidents and service issues
- Mentoring team members and supporting technical development
- Driving continuous improvement across support operations
About You
Essential
- Previous leadership or line management experience
- Strong troubleshooting and problem-solving skills
- Experience with cloud platforms, ideally AWS
- Knowledge of monitoring tools, Jira, SharePoint, scripting, and automation
- Excellent communication and organisational skills
- Ability to work collaboratively across technical and non-technical teams
- Comfortable working with AI-assisted development tools
- Bachelor’s degree in a relevant discipline or equivalent experience
Awareness of medical imaging or healthcare data formats such as DICOM would be advantageous.
At Perspectum, we are committed to fostering diversity, equity, and inclusion. We value individuals for their unique contributions and are dedicated to creating an environment where everyone can thrive. If you require any reasonable adjustments as part of the application process, please let our Talent Team know.
Technical Support Manager employer: Perspectum Diagnostics Ltd.
Contact Detail:
Perspectum Diagnostics Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Perspectum or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and problem-solving techniques. Think of real-life scenarios where you've led a team or resolved complex issues, as these will be key talking points.
✨Tip Number 3
Showcase your leadership style! During interviews, share how you mentor team members and drive continuous improvement. This will highlight your fit for the Technical Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Perspectum.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Manager role. Highlight your leadership experience and any relevant technical skills, especially with cloud platforms like AWS.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or solved complex technical issues in the past. Make it personal and engaging!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—demonstrate them! Include examples of how you've tackled challenges in previous roles, particularly in technical support or cloud environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Perspectum Diagnostics Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud platforms like AWS. Be ready to discuss your experience with monitoring tools and any scripting or automation you've done. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to manage and mentor effectively.
✨Be Ready for Problem-Solving Scenarios
Expect to tackle some hypothetical troubleshooting scenarios during the interview. Practice articulating your thought process clearly and logically. This will highlight your strong problem-solving skills and your approach to incident management.
✨Communicate Collaboratively
Since this role involves working closely with both technical and non-technical teams, practice explaining complex concepts in simple terms. Show that you can bridge the gap between different departments and foster collaboration.