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- Tasks: Monitor systems, troubleshoot issues, and ensure smooth service delivery.
- Company: Join a dynamic team at Perspectum, committed to diversity and inclusion.
- Benefits: Enjoy competitive benefits and a supportive work environment.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Solve technical challenges and make a real impact in a fast-paced setting.
- Qualifications: Strong problem-solving skills and experience with cloud platforms preferred.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a role that combines technical problem-solving with real-time operational support, helping ensure smooth and reliable service delivery? We are looking for a proactive and technically skilled Technical Support Engineer to join our Engineering team. You will be responsible for monitoring production systems, triaging alerts and incidents, troubleshooting technical issues, and supporting the operational stability of our cloud-based services. You’ll collaborate closely with internal engineering teams and stakeholders to ensure high-quality operational outcomes and swift resolution of issues. Please note: This role will require occasional out-of-hours work to provide coverage for US operational hours.
Key Responsibilities
- Actively monitor and respond to system alerts and operational incidents.
- Triage and troubleshoot production issues across platform, software, and service layers.
- Resolve routine requests and common technical issues using and improving Standard Operating Procedures.
- Work with engineering teams to investigate and resolve significant incidents and defects.
- Communicate timely updates to stakeholders during escalations.
- Maintain accurate documentation of issues, resolutions, and operational processes.
About You
To be successful in this role, you will have:
- Excellent attention to detail and strong organisational skills.
- Effective written and verbal communication skills.
- Ability to work independently and as part of a team under pressure.
- Strong prioritisation skills with the ability to manage multiple ongoing issues.
- A methodical and structured troubleshooting approach.
Desirable experience includes:
- Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud).
- Familiarity with monitoring, alerting, and log analysis tools.
- Experience with Jira, scripting or automation tools.
- Understanding of IT service management best practices (e.g., ITIL).
If you enjoy solving technical challenges, maintaining system reliability, and working in a dynamic, supportive team — we’d love to hear from you.
About Us
At Perspectum, we are committed to fostering diversity, equity, and inclusion. We prioritise hiring based on merit, skills, and qualifications, valuing individuals for their unique contributions while ensuring a culture that respects and celebrates differences. If you require any reasonable adjustments as part of your application process, please let our Talent Team know.
Technical Support Engineer employer: Perspectum Diagnostics Ltd.
Contact Detail:
Perspectum Diagnostics Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on cloud platforms like AWS or Azure, and make sure you know your way around monitoring tools. This will not only boost your confidence but also show us you're ready to tackle those technical challenges head-on.
✨Tip Number 2
Practice your troubleshooting approach! We love a methodical thinker, so try simulating some common issues you might face in the role. This will help you articulate your problem-solving process during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Network with current Technical Support Engineers! Reach out on LinkedIn or join relevant forums. Getting insights from those already in the field can give you a leg up and help you understand what we value most in candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team and are proactive about your job search.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your technical skills and experience relevant to the Technical Support Engineer role. We want to see how your background aligns with our needs, so don’t hold back!
Show Off Your Problem-Solving Skills: In your application, share specific examples of how you've tackled technical issues in the past. We love seeing a methodical approach to troubleshooting, so let us know how you’ve resolved challenges before!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate effective communication, so make sure your points come across clearly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Perspectum Diagnostics Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with cloud platforms like AWS or Azure, and be ready to discuss your experience with monitoring tools and incident management. This will show that you're not just a good communicator but also technically savvy.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common technical issues you might face as a Technical Support Engineer. Consider how you would triage alerts or troubleshoot incidents. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Showcase Your Communication Skills
Since effective communication is key in this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would update stakeholders during an incident, so think about how you can convey information clearly and concisely.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple ongoing issues and prioritise tasks under pressure. Share examples from your past experiences where your attention to detail and organisational skills made a difference in resolving technical problems efficiently.