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- Tasks: Lead a dynamic Technical Support team and enhance cloud-based services.
- Company: Join Perspectum, a forward-thinking company focused on innovation and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse workplace committed to equity and inclusion.
- Why this job: Make a real impact by solving complex technical challenges in a fast-paced environment.
- Qualifications: Leadership experience, strong problem-solving skills, and familiarity with cloud platforms.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for an experienced and proactive Technical Support Manager to lead our technical support operations and help ensure the reliability and performance of Perspectum’s cloud-based platforms and services.
About the Role
In this role, you’ll lead the Technical Support team within the Engineering department, oversee incident management and operational support activities, and work closely with Engineering and cross-functional teams to deliver a high-quality support experience. This is a fantastic opportunity for someone who enjoys combining technical problem-solving, leadership, and continuous improvement within a fast-paced and collaborative environment.
Your daily duties will include:
- Leading and supporting the Technical Support team
- Monitoring and triaging alerts, incidents, and operational issues
- Supporting and improving cloud-based production systems
- Collaborating with Engineering teams to resolve complex issues
- Improving support processes, documentation, and operational procedures
- Acting as a key stakeholder contact during incidents and service issues
- Mentoring team members and supporting technical development
- Driving continuous improvement across support operations
About You
Essential
- Previous leadership or line management experience
- Strong troubleshooting and problem-solving skills
- Experience with cloud platforms, ideally AWS
- Knowledge of monitoring tools, Jira, SharePoint, scripting, and automation
- Excellent communication and organisational skills
- Ability to work collaboratively across technical and non-technical teams
- Comfortable working with AI-assisted development tools
- Bachelor’s degree in a relevant discipline or equivalent experience
Awareness of medical imaging or healthcare data formats such as DICOM would be advantageous.
At Perspectum, we are committed to fostering diversity, equity, and inclusion. We value individuals for their unique contributions and are dedicated to creating an environment where everyone can thrive. If you require any reasonable adjustments as part of the application process, please let our Talent Team know.
Technical Support Manager in Oxford employer: Perspectum Diagnostics Ltd.
Contact Detail:
Perspectum Diagnostics Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Perspectum or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership experience. Think of examples where you've solved complex problems or improved processes – these stories will make you stand out!
✨Tip Number 3
Show your passion for continuous improvement! Be ready to discuss how you've driven change in previous roles. Companies love candidates who are proactive about enhancing their work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Perspectum.
We think you need these skills to ace Technical Support Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and technical skills relevant to the Technical Support Manager role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your cloud platform expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your problem-solving skills can benefit our team. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves collaboration across teams, make sure your application reflects your excellent communication abilities. Whether it’s in your CV or cover letter, let us know how you’ve successfully worked with both technical and non-technical teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Perspectum Diagnostics Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud platforms like AWS. Be ready to discuss your experience with monitoring tools and any scripting or automation you've done. This will show that you’re not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you mentored team members or improved processes. This will demonstrate your ability to lead the Technical Support team effectively.
✨Communicate Clearly and Confidently
Since this role involves collaboration across various teams, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points. Good communication can set you apart from other candidates.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven continuous improvement in previous roles. Share specific strategies you’ve implemented to enhance support operations or resolve complex issues. This shows that you’re proactive and committed to excellence.