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- Tasks: Monitor systems, troubleshoot issues, and ensure smooth service delivery.
- Company: Join a dynamic team at Perspectum, committed to diversity and inclusion.
- Benefits: Enjoy competitive pay, flexible work options, and a supportive environment.
- Other info: Opportunity for growth in a fast-paced, innovative company.
- Why this job: Solve technical challenges and make a real impact in a collaborative setting.
- Qualifications: Strong problem-solving skills and experience with cloud platforms preferred.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a role that combines technical problem-solving with real-time operational support, helping ensure smooth and reliable service delivery? We are looking for a proactive and technically skilled Technical Support Engineer to join our Engineering team. You will be responsible for monitoring production systems, triaging alerts and incidents, troubleshooting technical issues, and supporting the operational stability of our cloud-based services. You’ll collaborate closely with internal engineering teams and stakeholders to ensure high-quality operational outcomes and swift resolution of issues. Please note: This role will require occasional out-of-hours work to provide coverage for US operational hours.
Key Responsibilities
- Actively monitor and respond to system alerts and operational incidents.
- Triage and troubleshoot production issues across platform, software, and service layers.
- Resolve routine requests and common technical issues using and improving Standard Operating Procedures.
- Work with engineering teams to investigate and resolve significant incidents and defects.
- Communicate timely updates to stakeholders during escalations.
- Maintain accurate documentation of issues, resolutions, and operational processes.
About You
To be successful in this role, you will have:
- Excellent attention to detail and strong organisational skills.
- Effective written and verbal communication skills.
- Ability to work independently and as part of a team under pressure.
- Strong prioritisation skills with the ability to manage multiple ongoing issues.
- A methodical and structured troubleshooting approach.
Desirable experience includes:
- Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud).
- Familiarity with monitoring, alerting, and log analysis tools.
- Experience with Jira, scripting or automation tools.
- Understanding of IT service management best practices (e.g., ITIL).
If you enjoy solving technical challenges, maintaining system reliability, and working in a dynamic, supportive team — we’d love to hear from you.
At Perspectum, we are committed to fostering diversity, equity, and inclusion. We prioritise hiring based on merit, skills, and qualifications, valuing individuals for their unique contributions while ensuring a culture that respects and celebrates differences. If you require any reasonable adjustments as part of your application process, please let our Talent Team know.
Technical Support Engineer in Oxford employer: Perspectum Diagnostics Ltd.
Contact Detail:
Perspectum Diagnostics Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Oxford
✨Tip Number 1
Get your tech skills sharp! Brush up on cloud platforms like AWS or Azure, and make sure you know your way around monitoring tools. This will not only boost your confidence but also show potential employers that you're ready to tackle those technical challenges head-on.
✨Tip Number 2
Practice your troubleshooting approach! Simulate real-world scenarios where you have to triage alerts and resolve issues. This hands-on experience will help you articulate your problem-solving process during interviews, making you stand out as a proactive candidate.
✨Tip Number 3
Network with current Technical Support Engineers! Reach out on LinkedIn or join relevant forums to learn about their experiences. They might share insider tips or even refer you to job openings, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and gives us a chance to see your genuine interest in joining our team at Perspectum.
We think you need these skills to ace Technical Support Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Technical Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your cloud platform exposure and troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how you can contribute to our team. We love seeing candidates who can communicate effectively, so make it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for a methodical approach, so share specific instances where you triaged alerts or resolved incidents to demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us during the hiring journey!
How to prepare for a job interview at Perspectum Diagnostics Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud platforms like AWS, Azure, or Google Cloud. Be ready to discuss any relevant tools you've used for monitoring and troubleshooting, as this will show your hands-on experience.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common technical issues you might face in the role. Practise explaining your troubleshooting process clearly and methodically, as this will demonstrate your structured approach to problem-solving.
✨Communicate Effectively
Since you'll need to keep stakeholders updated during incidents, practice your communication skills. Be ready to explain complex technical issues in simple terms, showing that you can bridge the gap between technical and non-technical audiences.
✨Show Your Team Spirit
Highlight your ability to work both independently and as part of a team. Share examples of how you've collaborated with engineering teams in the past to resolve significant incidents, as this will showcase your teamwork and proactive attitude.