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- Tasks: Help customers find the right parts and keep inventory organised.
- Company: Join a dynamic team in the automotive industry.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for growth.
- Why this job: Make a difference by providing top-notch customer service and support.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fast-paced environment with a focus on teamwork and learning.
The predicted salary is between 24000 - 28800 £ per year.
Personnel Solutions are looking for a dedicated and detail-oriented Parts/Customer Service Advisor to join our client in Bilsthorpe, NG22. The ideal candidate will play a crucial role in ensuring the efficient operation of the parts department by providing exceptional customer service and maintaining accurate inventory records. This position requires strong organisational skills, effective communication abilities, and a commitment to maintaining high standards of service.
Hours and Salary
- Monday - Friday 8.30am-5pm
- Every other Saturday 8.30am-1pm
- £28.5k - £32k
Responsibilities
- Assist customers in identifying and sourcing the correct parts for their needs.
- Maintain accurate inventory records, ensuring all parts are properly logged and accounted for.
- Communicate effectively with customers via phone and in person, demonstrating excellent phone etiquette.
- Collaborate with team members to ensure timely processing of orders and deliveries.
- Utilise Excel for tracking inventory levels and generating reports as needed.
- Provide multilingual support to customers when necessary, enhancing the overall customer experience.
- Organise the parts department to ensure a clean and efficient workspace.
- Stay updated on new products and industry trends to provide knowledgeable assistance.
Requirements
- Proven experience in a similar role within the automotive or related industry is preferred.
- Strong organisational skills with the ability to maintain accurate records.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- A proactive attitude towards problem-solving and a willingness to learn new skills.
To apply for this role, please do so online and we will be in touch.
Parts/Customer Service Advisor employer: Personnel Solutions (Midlands) Ltd
Contact Detail:
Personnel Solutions (Midlands) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts/Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values, products, and culture. This way, when you walk in for an interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed inventory or handled customer queries in the past. This will help demonstrate that you’re the detail-oriented person they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts/Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and parts management. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive industry and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication abilities. We love clear and concise language that gets straight to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Personnel Solutions (Midlands) Ltd
✨Know Your Parts
Familiarise yourself with common automotive parts and their functions. This will not only help you answer technical questions but also show your genuine interest in the role. Brush up on any specific products or brands mentioned in the job description.
✨Showcase Your Communication Skills
Since effective communication is key for this position, practice articulating your thoughts clearly. Consider role-playing with a friend to simulate customer interactions, focusing on how you would assist them in sourcing the right parts.
✨Demonstrate Organisational Skills
Prepare examples from your past experience where you successfully managed inventory or organised a workspace. Be ready to discuss how you maintain accuracy and efficiency, as these are crucial for the role.
✨Stay Updated on Industry Trends
Research recent developments in the automotive industry and be prepared to discuss them. Showing that you’re knowledgeable about new products and trends will impress your interviewers and demonstrate your commitment to the field.
