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- Tasks: Manage customer calls, organise jobs, and maintain key accounts with exceptional service.
- Company: Join a dynamic team focused on delivering top-notch customer experiences.
- Benefits: Enjoy a stable job with a supportive work environment and opportunities for growth.
- Why this job: Be the vital link between clients and engineers, making a real difference in customer satisfaction.
- Qualifications: Must be organised, IT literate, and possess excellent communication skills.
- Other info: Monday to Friday hours, perfect for balancing work and study.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Key Account Coordinator on a permanent basis. You will be responsible for dealing with inbound and outbound calls from customers, suppliers and engineers. You will be required to organise and facilitate exceptional customer service to our clients, allocating jobs to engineers and raising invoices as well as looking after key accounts reporting.
Main Activities & Duties:
- Assisting with the organisation of all servicing & maintenance of our products and services.
- You will be required to use the company management system to create jobs, allocate engineers and liaise with operational teams.
- Responsible for raising invoices and issuing all paperwork to customers.
- You will be allocated key accounts and will be required to maintain all paperwork and communication.
- You will be expected to communicate closely with both clients and the management team.
- Build customer relationships in order to fully understand their needs.
Requirements and Qualifications:
- You will be determined, ambitious and willing to learn.
- You must be good at multi-tasking and dealing with enquiries via email and telephone.
- You will be IT literate and be capable of using a variety of different systems.
- You should have excellent communication skills and be capable of providing quality and timely feedback on your service reports and findings to both the client and the office.
- You must be organised and able to follow processes.
- An excellent telephone manner is key to this role.
- Candidates from a similar background will be highly considered.
Hours are Monday- Friday 8am- 4pm/ 9am- 5pm.
Key Account Coordinator employer: Personnel Solutions (Midlands) Ltd
Contact Detail:
Personnel Solutions (Midlands) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and engineers, being clear and confident on the phone is crucial. Try role-playing with a friend to nail that perfect telephone manner.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Key Account Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Key Account Coordinator role. Highlight your customer service experience and any relevant IT skills, as these are key to impressing us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've built customer relationships or managed accounts in the past – we love a good story!
Show Off Your Communication Skills: Since communication is crucial for this role, make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your excellent telephone manner through your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Personnel Solutions (Midlands) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Key Account Coordinator role. Familiarise yourself with the responsibilities like managing inbound and outbound calls, organising customer service, and handling invoices. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with clients or managed relationships in previous roles. This will highlight your ability to build rapport and provide exceptional service.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Key Account Coordinator. Bring up specific instances where you've successfully managed multiple tasks or projects simultaneously. You could even mention how you keep track of important paperwork and communications, which is vital for maintaining key accounts.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job but also in how you can fit into their team and contribute to their success.
