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- Tasks: Assist customers and manage delivery issues in a dynamic transport office.
- Company: Join a supportive team in a fast-paced transport environment.
- Benefits: Flexible hours, ongoing temporary role, and valuable experience.
- Why this job: Gain hands-on experience in customer service and logistics while working with a great team.
- Qualifications: Experience with Microsoft Office and strong communication skills required.
- Other info: Opportunity for growth and development until April 2026.
The predicted salary is between 24000 - 36000 £ per year.
This is a customer service based role within a transport office; experience in a transport office is advantageous. Experience with Microsoft Office Word/Excel etc is essential.
Responsibilities:
- Taking calls from drivers regarding delivery issues/restrictions.
- Liaising with the client's customer service team on email and phone calls regarding delivery issues.
- Collating all delivery PODS from all company depots.
- Ensuring all PODS are received back and completed in full/correctly.
- Liaising with drivers.
- Control of the company paperwork - archive, log and monitor this to destroy paperwork as and when required.
- Working on own initiative alone, as well as part of a team.
- Good time management.
- Producing monthly reports for the Customer Service Manager.
- General support within the team.
Hours:
Hours for this role are (Apply online only) Monday - Friday. Candidates must be available to start on Monday 23rd Feb 2026. This is an ongoing temporary role that will be ongoing until April 2026.
Customer Service Clerk in Great Houghton employer: Personnel Solutions (Midlands) Ltd
Contact Detail:
Personnel Solutions (Midlands) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Clerk in Great Houghton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your phone skills! Since you'll be taking calls from drivers and liaising with clients, make sure you're comfortable chatting on the phone. Role-play with a friend to boost your confidence.
✨Tip Number 3
Show off your Microsoft Office skills! Brush up on Excel and Word, and be ready to discuss how you've used them in past roles. We want to see you shine in those areas during the interview.
✨Tip Number 4
Be proactive! If you have ideas on improving customer service or streamlining processes, share them. This shows initiative and that you're ready to contribute to the team right away.
We think you need these skills to ace Customer Service Clerk in Great Houghton
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any experience you have in a transport office or customer service roles. We want to see how your background fits with what we do, so don’t hold back!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills like your proficiency with Microsoft Office and how they relate to the tasks listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Personnel Solutions (Midlands) Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you've handled delivery issues in the past. Think of specific examples where you resolved problems effectively, as this will show your potential employer that you can handle similar situations.
✨Familiarise Yourself with Microsoft Office
Since experience with Microsoft Office is essential, make sure you're comfortable using Word and Excel. You might be asked about how you use these tools in your daily tasks, so be prepared to share your knowledge and any relevant experiences.
✨Demonstrate Teamwork and Initiative
This role requires both teamwork and the ability to work independently. Prepare examples that showcase your ability to collaborate with others while also taking initiative when needed. Highlighting your adaptability will impress the interviewers.
✨Time Management is Key
Good time management is crucial for this position. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple responsibilities like collating PODs and producing reports.
