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- Tasks: Be the friendly voice for customers, handling enquiries and processing orders.
- Company: Join PS Ltd, a dynamic company focused on exceptional customer service.
- Benefits: Enjoy a competitive pay of £12.75ph and a supportive work environment.
- Why this job: Perfect for those who love helping others and want to grow in a collaborative team.
- Qualifications: Customer service experience and strong admin skills are essential; e-commerce knowledge is a plus.
- Other info: Work hours are Monday to Thursday 8.30am-4.30pm and Friday 8.30am-3.30pm.
PS Ltd is seeking a dedicated and proactive Customer Support and Portal Assistant to join our client in Newstead (NG15). In this role, you will be the first point of contact for our customers, providing exceptional service and support via all communication platforms. The ideal candidate will possess strong customer service skills with strong admin proficiency. E-commerce exposure would also be beneficial. Hours – Monday to Thursday – 8.30am-4.30pm Friday – 8.30am – 3.30pm £12.75ph Responsibilities * Serve as a first point of contact for customer enquiries, providing knowledgeable, courteous support via telephone and email * Respond promptly and effectively answering internal order queries * Process sales orders received through email and various e-commerce platforms * Maintain and update client information within the CRM and internal databases * Generate and manage pro-forma invoices accurately * Investigating customer rejects * Set up and maintain client details within the company’s internal database * Collaborate closely with sales and design teams to ensure seamless customer experiences * Continuously monitor and improve portal usage and customer interaction, identifying opportunities to enhance portal functionality and user experience Experience * Have prior experience in customer service or a similar administrative/portal-focused role * Be passionate about delivering excellent customer service and support * Be enthusiastic and motivated * Be highly organised with exceptional attention to detail * Show excellent interpersonal skills accompanied by a professional and friendly telephone manner * Have an intermediate knowledge of Microsoft Office programmes. * Possess excellent written and verbal communication skills, with strong spelling and grammar accuracy essential for customer correspondence and portal entries To apply for this Customer Support and Portal Assistant Position, please do so online and we will be in touch
Customer Support Assistant employer: Personnel Solutions (Midlands) Ltd
Contact Detail:
Personnel Solutions (Midlands) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Familiarise yourself with common customer support tools and CRM systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your e-commerce knowledge, especially if you've had previous experience in this area. Understanding how online sales processes work will help you answer questions more effectively and show your enthusiasm for the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with customers via phone and email, being articulate and clear is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Research PS Ltd and their customer service philosophy. Knowing their values and how they approach customer interactions will allow you to tailor your responses in the interview and show that you're a great fit for their team.
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and administrative skills. Emphasise any e-commerce exposure you have, as this is beneficial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided exceptional support in previous roles and how you can contribute to the team at PS Ltd.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application reflects your proficiency in spelling and grammar. Use clear and concise language throughout your documents.
Show Enthusiasm: In your application, convey your enthusiasm for the role and the company. Let them know why you're excited about the opportunity to work as a Customer Support Assistant and how you align with their values.
How to prepare for a job interview at Personnel Solutions (Midlands) Ltd
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer support, be prepared to discuss your previous experiences in this area. Share specific examples of how you've handled customer enquiries and resolved issues effectively.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss any tools or methods you use to stay organised, especially when dealing with administrative duties and CRM systems.
✨Familiarise Yourself with E-commerce Platforms
If you have experience with e-commerce, make sure to mention it. If not, do some research on common platforms and be ready to discuss how you would approach processing sales orders through them.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
