ONGOING CUSTOMER SERVICE AGENT ROLES AVAILABLE TO START NOVEMBER 2026.
Duties
- Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times.
- Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Collaborate with team members to streamline processes and improve service delivery.
- Analyse customer feedback and service data to identify areas for improvement.
Experience
- Previous experience in an administrative or customer service role is preferred.
- Proficiency in data entry with attention to detail is essential.
- Strong interpersonal skills with the ability to communicate clearly and effectively.
- Experience in up selling or sales support is an advantage but not mandatory.
- A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role.
Hours for this role are Monday- Friday 8.30am - 5pm with 30 minute lunch.
This is an ongoing temporary role which is likely to be ongoing for at least 6 months
COMJOB
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Customer Service Administrator in Birmingham employer: Personnel Solutions (Midlands) Limited
PS Ltd is an excellent employer, offering a supportive working environment where reliability and hard work are rewarded. With competitive pay rates and the opportunity for permanent positions, employees can expect meaningful growth in their careers while enjoying a balanced Monday to Friday schedule without weekend work. The unique advantage of working across two sites in Pinxton and Stanton allows for diverse experiences and teamwork, making it an attractive place for those seeking stability and development.
Contact Details:
Personnel Solutions (Midlands) Limited Recruitment Team
