At a Glance
- Tasks: Help customers find their perfect products and provide expert advice in a vibrant showroom.
- Company: Join a well-established company with a focus on employee wellbeing and development.
- Benefits: Enjoy a competitive salary, staff discounts, and generous holiday allowance.
- Other info: Dynamic work environment with opportunities for growth and training.
- Why this job: Make a real impact by delivering exceptional customer service and building relationships.
- Qualifications: Previous sales experience and a passion for retail are essential.
The predicted salary is between 28860 - 28860 £ per year.
Are you an experienced sales professional who wants to work in a town centre location with staff discount on products.
We are seeking a Showroom Sales Consultant who enjoys providing expert advice and helping customers find the perfect solution for their needs.
- starting salary of £28,860
- annual discretionary bonus
- company pension
- 23 days holiday
- staff discount
- My Staff Shop platform
- cycle to work and Electric car schemes
- Referral Program
- sick pay after qualifying period
You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products.
The role would suit candidates with previous experience working in the retail sector for companies like Carphone Warehouse, John Lewis, Currys, B&Q or similar.
We are looking for candidates with proven sales experience and customer service skills who have the confidence to approach customers.
Reporting to the Branch Manager, your key duties will be
- Sales Duties
- Deliver excellent customer service that exceeds all customer s expectations.
- Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
- Dealing with customers orders and queries in a confident, efficient and professional manner.
- Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given).
- Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
- Matching the needs of the customer to the best product available, remembering upselling and stock levels.
- Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
- Resolving any customer issues/inquiries to a satisfactory conclusion.
- Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
- Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
- Ensure specific customer requirements (e. g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise.
- Ensure all promises made to customers are realistic, achievable and are completed.
- Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager.
- General Duties
- Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day.
- Prepare and assist with stocktakes adhering to Company procedure.
- Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to.
- Assist with the training and development of all new recruits.
- Report any Health and Safety issues to your line manager.
- Take on any reasonable ad hoc duties to ensure the smooth running of The Company.
To be successful for the Showroom Sales Consultant role you will have proven sales experience selling an actual product and the desire to work in the retail sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and the ability to learn to use inhouse purchasing systems.
The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop.
We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary.
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Showroom Sales Consultant employer: Personnel Selection
Join an award-winning engineering company that prioritises employee well-being and development. With a strong focus on continuous improvement, we offer a supportive work culture, competitive salary up to £40k, and an extensive benefits package including enhanced pension, profit share bonuses, and various discounts. Located in a thriving manufacturing environment, this role not only provides job security but also opportunities for personal and professional growth within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Sales Consultant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Personnel Selection, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Personnel Selection!
We think you need these skills to ace Showroom Sales Consultant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Personnel Selection, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Personnel Selection and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Personnel Selection that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Personnel Selection
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
