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- Tasks: Lead a team to enhance service quality and customer satisfaction.
- Company: Join a supportive employer in Andover focused on teamwork and work-life balance.
- Benefits: Enjoy 25 days leave, flexible hours, hybrid working, and a company pension.
- Why this job: Be part of a socially responsible company that supports charity and women's football.
- Qualifications: Experience in service management frameworks like ITIL or Six Sigma is essential.
- Other info: This is a full-time, permanent role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Personnel Selection are pleased to be working with this fantastic employer, based in Andover. Our client's success is dependent upon the collective energy, contributions, passion and teamwork of all colleagues supporting each other in a nurturing environment whilst maintaining a work-life balance.
My client has a strong focus on corporate social responsibility and offers a recycling scheme, electric charge points for company vehicles, donations to charity via fundraising and are proud sponsors of UEFA Women's Football.
This is a full-time and permanent role, working a 35-hour week and offers the following benefits:
- 25 days leave + bank holidays. This increases with loyalty.
- Flexible start times between 8am - 9am and flexible finish between 4pm and 5pm.
- 2pm finish every other Friday.
- Hybrid working arrangement - 2 days per week can be worked remotely. Mondays are office days.
- Company pension.
- Life assurance.
The ideal candidate for the role of Service Manager is experienced in implementing service improvement initiatives and managing service quality standards. You will be familiar with service management frameworks such as ITIL or Six Sigma and have a proven record of achieving service-related KPIs and customer satisfaction targets. Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment is essential, alongside excellent leadership and people management skills.
As a Service Manager, you will be responsible for the smooth operations of our service department for a heightened level of customer satisfaction. This includes leading a team of service professionals to deliver outstanding service experiences while optimising efficiency and productivity. You will also manage service contracts, track performance metrics and handle all requests within the deadline. This role will require some travel to another of the business's sites, but this is not extensive.
We are ready to recruit now!
Service Manager employer: Personnel Selection
Contact Detail:
Personnel Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with service management frameworks like ITIL and Six Sigma. Understanding these methodologies will not only help you in the interview but also demonstrate your commitment to service excellence.
✨Tip Number 2
Prepare examples of how you've successfully implemented service improvement initiatives in previous roles. Be ready to discuss specific KPIs you achieved and how they contributed to customer satisfaction.
✨Tip Number 3
Showcase your leadership skills by discussing your experience in managing teams. Highlight any strategies you've used to motivate your team and improve service delivery.
✨Tip Number 4
Research the company's corporate social responsibility initiatives and be prepared to discuss how you can contribute to these efforts. This shows that you align with their values and are invested in their mission.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management, particularly any initiatives you've implemented that improved service quality. Use specific examples to demonstrate your familiarity with frameworks like ITIL or Six Sigma.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer satisfaction and team leadership. Mention how your skills align with the company's values, especially their focus on corporate social responsibility and team collaboration.
Highlight Relevant Achievements: When detailing your work history, focus on quantifiable achievements related to service KPIs and customer satisfaction targets. This will show the employer that you have a proven track record in managing service quality.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Manager role.
How to prepare for a job interview at Personnel Selection
✨Understand the Company Culture
Before your interview, take some time to research the company's values and culture. Since they focus on corporate social responsibility and team collaboration, be prepared to discuss how your personal values align with theirs.
✨Showcase Your Service Management Experience
Highlight your experience with service improvement initiatives and frameworks like ITIL or Six Sigma. Be ready to provide specific examples of how you've achieved service-related KPIs and enhanced customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
As a Service Manager, you'll need strong leadership abilities. Prepare to discuss your approach to managing teams, resolving conflicts, and motivating staff to deliver exceptional service experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you successfully managed service contracts or improved service quality, and be ready to share those stories.
