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- Tasks: Manage customer orders, provide support, and ensure timely delivery.
- Company: Join a well-established local manufacturing company with a strong reputation.
- Benefits: Enjoy hybrid working options and opportunities for growth.
- Why this job: Be part of a customer-focused team where your contributions truly matter.
- Qualifications: Experience in customer service and sales, with strong MS Excel skills required.
- Other info: Ideal for those who thrive in a dynamic environment and value teamwork.
The predicted salary is between 28800 - 43200 £ per year.
We are proud to be working with a well established local manufacturing company who are looking for an experienced Sales Administrator to join their busy sales operation. The role of Sales Administrator is to manage the customer experience from start to finish; therefore, strong customer service skills and a good knowledge of the sales process is essential. The company offers a hybrid working pattern once probation is complete and they are a very established business within their field. We are looking for candidates who have strong attention to detail and a good working knowledge of MS Excel is a must.
Main Responsibilities:
- Customer Management: Handle customer orders, quotes, and requests. Provide excellent customer service, resolve any issues quickly, and maintain high customer satisfaction levels using the relevant company quality systems and processes.
- Sales Support: Prepare quotes, negotiate prices, and manage customer records. Ensure accurate order processing and filing.
- Internal Coordination: Work with other departments to agree on delivery dates and track production planning.
- Logistics & Expediting: Communicate with Production Manager, despatch, and couriers to ensure timely order delivery.
- Account Management: Handle pre-order activities, complex customer queries, and contribute to new business and client retention. Completion of customer compliance questionnaires.
Experience Needed:
- Proven experience of working to an accurate level in a demanding customer service and internal sales environment.
- Skilled in handling customer complaints and sales negotiations.
- Ability to thrive in a hybrid work environment whilst developing positive working relationships with colleagues and customers.
Desirable:
- Experience of working in a bespoke manufacturing/production environment.
- PC Various Microsoft Office applications, Spreadsheets, Sage Line 50, Kanban systems.
- Quality Management Systems & Frameworks.
- Customer/Logistics Portals.
This position requires both strong analytical and people skills — the ability to interpret data, costings, and production information is just as important as building relationships and communicating effectively with customers. For the right candidate, there is scope to grow and expand the role. As a small business, customers are the lifeblood of what they do — and those who demonstrate initiative, reliability, and a customer-first mindset will have opportunities to contribute even more widely across the team. If you have the experience required please do get in touch.
Sales Administrator employer: Personnel Selection
Contact Detail:
Personnel Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your customer service skills. Since the role heavily focuses on managing customer experiences, think of examples from your past where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 3
Get comfortable with MS Excel and any other relevant software mentioned in the job description. Consider taking a quick online course or tutorial to sharpen your skills, as this will be crucial for handling data and customer records.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales administration. Use specific examples that demonstrate your attention to detail and proficiency in MS Excel, as these are key requirements for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly in managing customer experiences and handling sales processes.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed customer orders, resolved complaints, or worked in a sales support capacity. Highlight any experience in a manufacturing or production environment, as this is desirable for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales Administrator role.
How to prepare for a job interview at Personnel Selection
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer management, be prepared to discuss your previous experiences in handling customer queries and complaints. Share specific examples where you resolved issues effectively and maintained high customer satisfaction.
✨Demonstrate Your Attention to Detail
As attention to detail is crucial for this position, highlight instances where your meticulousness led to successful outcomes. You might want to mention how you ensured accurate order processing or managed customer records without errors.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of MS Excel and any other tools mentioned in the job description, like Sage Line 50. Be ready to discuss how you've used these tools in past roles to support sales processes or manage data.
✨Prepare for Hybrid Work Discussion
Since the company offers a hybrid working pattern, think about how you can thrive in such an environment. Be ready to discuss your strategies for maintaining productivity and building relationships with colleagues while working remotely.
