Transport and Scheduling Supervisor in Northolt

We are the UK’s leading supplier of quality timber doors, a successful family run business looking for an experienced and enthusiastic Transport and Scheduling Supervisor to oversee the daily operations of the transport team. Working from our Head Office based in Northolt as part of our professional and friendly team in a modern office/warehouse environment.

This role is crucial to ensuring our customers receive their orders in a timely manner. You will be managing drivers, coordinating van routes (using MaxOptra), monitoring vehicle conditions, and ensuring smooth warehouse operations. The role would suit candidates from a retail, distribution, transport or warehouse background with experience in logistics and coordinating deliveries whilst maintaining high safety and service standards.

Your key duties will be:

• Driver Management: Optimize driver schedules and resources to ensure timely and efficient deliveries, while monitoring driver performance through regular reviews of speeding, harsh driving, and penalties.
• Compliance Oversight: Ensure strict compliance with transportation regulations, including driver working hours, legal documentation, and licensing (e.g., CPC certification).
• Driver Development & Training: Support driver development by ensuring all certifications are up-to-date. Assist in the induction of new starters and provide ongoing training and observation to ensure high performance.
• Performance Reporting: Generate and provide regular reports to management on key performance indicators (KPIs), such as delivery efficiency, driver hours, and vehicle conditions.
• Incident Management: Coordinate swift responses to accidents, vehicle breakdowns, or urgent delivery issues, ensuring minimal disruption to operations.
• Van Routing & Delivery Optimization: Manage the daily routing of delivery vans, ensuring that vehicle capacity is maximized and that all relevant paperwork is accurately completed. Experience of using routing software such as Maxoptra is essential.
• Vehicle Maintenance & Checks: Oversee daily and weekly vehicle inspections, ensuring any damages or discrepancies are promptly reported to the Warehouse Manager. Book vehicles for servicing and repairs as necessary.
• Customer Service Support: Ensure high levels of customer service by promptly addressing issues such as incomplete or delayed deliveries, and liaising with the Customer Service Team to resolve problems.
• Health & Safety Compliance: Monitor health and safety standards within the transport team, addressing or reporting any issues to ensure a safe working environment.
• Team Leadership: Lead by example, demonstrating strong time management, professionalism, and work ethic. Provide feedback to the Line Manager on team performance, recognizing achievements and offering constructive criticism as needed.
• Change Management: Lead the team through changes to working processes or procedures, ensuring smooth adaptation and continued productivity.
• Additional Responsibilities: Provide cover for the Warehouse Manager or other supervisors during periods of absence. Perform any other ad hoc duties or projects as required.

To be successful for the Transport and Scheduling Supervisor role you will have proven experience in a supervisory role, ideally in a warehouse, wholesale, retail or trade sector where you have scheduled and coordinated deliveries. You must have previously interacted with drivers in person and by telephone and have previously worked with routing software such as MaxOptra. You should have excellent communication and customer service skills, the ability to manage multiple priorities and work under pressure. Experience of health and safety monitoring and reporting, and strong knowledge of transport regulations and compliance is essential for this role along with strong leadership skills and the ability to motivate and develop team members.

The role would suit candidates seeking to join a large, well-established and secure company who can offer full training and the chance to learn and develop.