IT & Technical Support Analyst
IT & Technical Support Analyst

IT & Technical Support Analyst

Fleet Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support mortgage product development and manage IT operational tasks.
  • Company: Join a leading financial services organisation in the buy-to-let mortgage sector.
  • Benefits: Enjoy flexible remote work, 25 days holiday, health insurance, and an 11% pension.
  • Why this job: Gain hands-on experience in a dynamic IT team while contributing to impactful projects.
  • Qualifications: Previous IT experience or recent IT graduates are welcome to apply.
  • Other info: Salary up to £30k with opportunities for skill development and career growth.

The predicted salary is between 24000 - 36000 £ per year.

Job Description

We are a well-established financial services organisation and an industry leader in our field of the buy to let mortgage sector based in Fleet, Hampshire. We have been established for over 10 years and are now seeking to recruit an IT & Technical Support Analyst to join our IT team. The role would suit candidates with some previous IT work experience seeking the next step in their career or a recent graduate in an IT related subject seeking the opportunity to build upon their qualifications.

The purpose of the role is to support mortgage product development, system configuration, reporting, release management and IT operational tasks. The role would suit candidates looking to build hands-on experience in an organisation undertaking constant and frequent change.

Working Monday to Friday 9am – 5pm with a salary up to £30k, we also offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more.

Working directly in the IT team, a team of 22, you will be responsible for: -Data & product development • Assist in mortgage product development. • Contribute to letter development within mortgage systems. • Execute month-end reporting, ensuring accurate data delivery. • Manage and implement regional updates in Microsoft Dynamics. • Process monthly FCA updates, ensuring regulatory compliance. • Handle allocation changes for system workflows. • Build analysis and Management Information reports.

Product testing & data handling • Process and validate type applications for product functionality testing. • Set up and manage product testing spreadsheets for tracking and analysis.

IT support & administration • Configure new starter builds, ensuring seamless onboarding for employees. • Manage phone and email communications, offering IT and programme support. • Respond to user tickets, troubleshooting issues efficiently. • Conduct stock checks and ordering of IT equipment and necessary resources. • Perform basic user administration, including access management and system configuration. • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). • Strong Excel skills, including data analysis and reporting functions. • Experience in IT support, programme operations, or system administration. • Familiarity with Microsoft Dynamics and reporting tools. • Analytical and problem-solving abilities. • Knowledge of mortgage processes. • Good communication and collaboration skills.

To be successful for the IT & Technical Support Analyst you will have some previous experience working within an IT role or you could be a graduate looking for your first role. You will ideally have experience with product development, system configuration, reporting, release management and IT operational tasks.In return we can offer a salary up to £30k, discretionary annual bonus, a full benefits package and WFH options with the opportunity to learn and improve your skills within out IT department.

To be considered for this exciting opportunity please send us your CV asap for immediate consideration.

IT & Technical Support Analyst employer: Personnel Selection

Join a leading financial services organisation in the buy to let mortgage sector, where we prioritise employee growth and development. Our supportive work culture fosters collaboration within a dynamic IT team, offering flexible working arrangements, a competitive benefits package, and ample opportunities for hands-on experience in a rapidly evolving environment. With a commitment to your professional journey, we provide the tools and resources necessary for you to thrive in your career.
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Contact Detail:

Personnel Selection Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT & Technical Support Analyst

✨Tip Number 1

Familiarise yourself with Microsoft Dynamics, as it's a key part of the role. Consider taking an online course or tutorial to boost your understanding and show your initiative.

✨Tip Number 2

Brush up on your Excel skills, especially in data analysis and reporting functions. Being able to demonstrate your proficiency in Excel during the interview can set you apart from other candidates.

✨Tip Number 3

Prepare to discuss your previous IT experiences or projects, even if they were academic. Highlight any hands-on experience you have with product development or system configuration.

✨Tip Number 4

Showcase your problem-solving abilities by preparing examples of how you've tackled technical issues in the past. This will demonstrate your analytical skills and readiness for the role.

We think you need these skills to ace IT & Technical Support Analyst

IT Support Experience
System Administration
Microsoft Dynamics
Data Analysis
Reporting Skills
Product Development
Regulatory Compliance Knowledge
Troubleshooting Skills
User Administration
Excel Proficiency
Communication Skills
Collaboration Skills
Analytical Skills
Attention to Detail
Problem-Solving Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant IT experience, especially in areas like product development, system configuration, and reporting. Use keywords from the job description to demonstrate your fit for the role.

Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the IT & Technical Support Analyst position. Mention any specific skills or experiences that align with the responsibilities outlined in the job description.

Showcase Technical Skills: Emphasise your proficiency in Microsoft Office, particularly Excel, as well as any experience with Microsoft Dynamics. If you have analytical or problem-solving skills, make sure to highlight these as they are crucial for the role.

Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is important in an IT role.

How to prepare for a job interview at Personnel Selection

✨Showcase Your Technical Skills

Make sure to highlight your proficiency in Microsoft Office, especially Excel, during the interview. Be prepared to discuss any relevant experience you have with data analysis, reporting functions, and system administration.

✨Demonstrate Problem-Solving Abilities

Prepare examples of how you've tackled technical issues in the past. Employers are looking for candidates who can think critically and resolve problems efficiently, so having specific scenarios ready will help you stand out.

✨Understand the Company and Its Products

Research the financial services organisation and its mortgage products before the interview. Showing that you understand their business and the role of IT in supporting product development will demonstrate your genuine interest.

✨Communicate Clearly and Collaboratively

Good communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff. Highlight any teamwork experiences that showcase your ability to collaborate effectively.

IT & Technical Support Analyst
Personnel Selection
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