Sales Order Administrator in Hampshire

We are a successful and well-established technology, engineering and manufacturing company operating on a global scale and have seen growth over recent years due to our continued success. We are seeking an experienced Sales Order Processing Administrator to join our team at our UK Head Office. It is an exciting time to join the company as the business grows.

The role would suit candidates with proven sales order management experience of the full sales order life cycle, from initial enquiry through to order processing, delivery and final invoice. Working Mon to Fri 37.5 hours per week with a generous starting salary and discretionary annual bonus, free parking, 25 days holiday and a full benefits package including life assurance and contributory pension, with onsite parking and a hybrid WFH scheme after completion of the probationary period.

We are looking to recruit a Sales Order Processing Administrator ideally with experience within an engineering/manufacturing environment who understands sales order processing as part of a production process. You should be familiar working with a CRM or ERP system. This is an excellent opportunity to join an international company that values their staff and can offer long-term job security.

The core focus of the role is to progress customer sales enquiries for equipment spares and process sales orders for the complete range of company products, through the acknowledgement of orders received, liaison over delivery dates and organisation of worldwide shipments. You will also progress customer RMA (Return Merchandise Authorisation) enquiries for equipment spares and process sales orders for the complete range of company products, managing the return, the triage, quoting for the work, acknowledgement of orders received, liaison over delivery dates and organisation of worldwide shipments. Ensure all activities are undertaken to maximise levels of customer satisfaction through excellent communication and in strict compliance with export and other shipping regulations.

Responsibilities:

• To progress purchase/sales orders from customers, matching to existing quotes, inputting to the Company ERP system (SYSPRO), ensuring all internal vetting processes are completed and any export control requirements highlighted prior to confirming acceptance of the order.
• To coordinate optimal despatch dates with the Production Planning team prior to sending Order Acknowledgements.
• To communicate with external customers and internal sales, if appropriate, in sensitive customer situations, that alteration of despatch dates is necessary.
• To manage the shipments of equipment to customers across the world, establishing priorities with the internal packing team and liaising with external couriers/freight forwarders, ensuring comprehensive accompanying documentation, strict adherence to export licence regulations/VAT regulations and any drivers handling Company equipment are fully qualified/certificated to handle hazardous goods when required.
• To produce accurate and timely invoices to customers for all equipment orders.
• To process all imports through UK customs including purchased goods, goods coming in for repair and goods returning from our Regional offices. This includes using Inward Processing Relief (IPR), Returned Goods Relief (RGR) and selecting tariff codes for purchased goods.
• To progress goods received for repair by inputting the details into the Company ERP system, ensuring all internal vetting processes are completed and any export control requirements are highlighted prior to confirming acceptance of the goods for repair.
• To monitor all customer repairs and liaise with the Production Department and customers to manage and meet customer demands.
• To obtain authorisation for approval if goods are within warranty period.
• To prepare quotations for repaired goods in liaison with the Production Department and process Purchase Orders (PO) from customers.
• To coordinate the shipment of repaired goods back to customers across the world. This encompasses establishing priorities with the Production team, liaising with external couriers/freight forwarders, ensuring comprehensive accompanying documentation, strict adherence to inward processing relief, export licence regulations/VAT regulations and any drivers handling Company equipment are fully qualified/certificated to handle hazardous goods when required.

To be successful you should have the following skills and experience:

• Sales order processing/quotation experience ideally gained within an engineering/manufacturing environment.
• Familiarity with ERP and CRM systems.
• IT literate (Microsoft Office Suite including Excel).
• Personal drive and enthusiasm.
• Strong planning and organising skills.
• Tenacious/results oriented.
• Proven communication skills both verbal and written.
• Good ability to work with others.

For this role, the client requires 5 years residency in the UK as part of the SC clearance process. In return we can offer a generous starting salary and discretionary company bonus, plus 25 days holiday, generous contributory pension, health scheme, subsidised gym and free parking and hybrid working options. Please submit your CV asap for immediate consideration.