At a Glance
- Tasks: Provide IT support, manage hardware/software issues, and assist end users.
- Company: Award-winning engineering company with a focus on staff development.
- Benefits: Competitive salary, profit share, 24 days holiday, and extensive perks.
- Other info: Enjoy early finishes on Fridays and excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: 2 years IT support experience and HND in computing required.
The predicted salary is between 29500 - 32000 £ per year.
Do you want to work for a company that finishes early on a Friday and invests in their staff? If you have at least 2 years experience working in an IT support role and hold an HND in computing, this could be the next role for you.
We offer a salary between £29,500 to £32,000, plus a profit share bonus scheme paid twice yearly, 24 days holiday plus bank holidays and an excellent benefit package comprising of:
- Enhanced Pension
- Free Parking
- Uniform Provided
- Retail Discounts
- Cycle to work
- Gym discounts
- Car maintenance scheme
- and more.
We are seeking an IT Support Assistant to work as part of a team of 4 within the IT department, reporting directly into the IT Manager. You will be responsible for managing and maintaining computer hardware and software issues from logging to resolution, to ensure high levels of availability of the supported business applications.
This role is working Mon – Fri 8.30-5pm with an early finish on Friday. The focus of the IT Support Assistant is around providing support to end users and the technology tools that they use to gain access to and interact with the company's IT systems and resources.
Liaising internally and externally with technical support companies and suppliers and working alongside the Software Developers, Systems Administrator and IT Manager, the role will involve the following tasks:
- Desktop Support: Use the Helpdesk system to facilitate Desktop Support. Use Confluence to manage Work Instructions.
- Telephony: Purchase, configure, install and support mobile devices and internal phone system. Liaise with Support Companies.
- Client Hardware and Software: Purchase, install, configure and support any client hardware and software. Standardise and document working practices as Work Instructions.
- Network Administration: Set up new users and hardware onto the network. Set up and install printers.
- Desktop Software Licensing and Asset management: Maintain Asset register of all IT equipment. Maintain register of all software licensing.
- Project Management: Manage, assess and report on project activities to meet deadlines. Inform and work with other users.
- Key Software Support: Have a basic understanding of all key business software packages, i.e. CRM, Efacs, CAD, Office 365.
- IT Team development: Provide training to team on business-critical job specific functions. Provide support and training to users of telephony, photocopiers, hardware, and software. Adherence and compliance to ISO standards.
To be successful for the IT Support Assistant role you will have a minimum of 2 years experience working within a similar role having had hands-on experience of Windows environment and working knowledge of Microsoft Office suites. You will hold a minimum qualification within computing at HND level or equivalent and some knowledge of computer peripherals. Experience in fault logging systems, Microsoft Licensing management, purchasing hardware and software and work instruction management tools would be desirable.
Please send your CV for immediate consideration.
IT Support Assistant in Frimley employer: Personnel Selection
Join an award-winning engineering company that prioritises employee well-being and development. With a strong focus on continuous improvement, we offer a supportive work culture, competitive salary up to £40k, and an extensive benefits package including enhanced pension, profit share bonuses, and various discounts. Located in a thriving manufacturing environment, this role not only provides job security but also opportunities for personal and professional growth within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant in Frimley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Personnel Selection values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Personnel Selection might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Personnel Selection!
✨Direct Apply to Personnel Selection
Let's not forget to apply directly through the Personnel Selection website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Assistant in Frimley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Personnel Selection.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Personnel Selection. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Personnel Selection
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
