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- Tasks: Assist customers via phone, email, and webchat while managing orders and queries.
- Company: Join a well-known online retail brand in a friendly office environment.
- Benefits: Weekly pay, paid holidays, free parking, and a supportive team.
- Why this job: Kickstart your career in customer service with a growing company.
- Qualifications: Previous customer service experience preferred; confident communication skills required.
- Other info: Perfect for recent graduates or those returning to work.
The predicted salary is between 30000 - 42000 £ per year.
Due to our continued success, we now require a Customer Service Administrator to join our team as we expand the business. The role will be working as part of our wider Customer Service and Administration team at our Frimley Head office which also houses our distribution team. Working for a well-known online retail brand assisting with customer service for multiple brands, you will be assisting with a mixture of customer service tasks both administrative and over the phone/email/webchat.
We offer weekly pay, free onsite parking and a modern and friendly team environment. The role would suit candidates with previous customer service experience either gained from an office, retail or hospitality role now seeking to secure a customer service and admin role within a purely office-based environment. We will also consider applications from recent College or University leavers seeking their first office job or those looking to return to work after a gap in employment.
Duties for the role will include:
- Taking inbound customer service calls and responding to resolve queries or provide customer information.
- Answering incoming emails from customers regarding their orders and our products.
- Liaising with customers via our Live Webchat system.
- Placing orders onto the system and processing payments via our website portals.
- Processing customer orders received by email, phone or our online portals onto the system for our customers across the UK.
- Supporting several of our online brands.
- Making outbound calls to customers who have not completed their online order fully.
- Using Shopify and Sage and taking payments.
- Setting up new customer details onto the system.
- Making customer detail changes and updates onto the in-house database.
- Responding to customer enquiries regarding products or customer orders and delivery info.
- Resolving any customer queries regarding their order, delivery, or payment.
- Dispatching orders from the website and tracking orders.
- Liaising with courier companies if necessary.
- Assisting with customer service and administration for our other brands in the business.
- General office admin and support as required to ensure customer service is maintained to the highest level and all data and documents are correct.
- Working across our in-house systems so you should be a confident user of the PC and Microsoft packages too.
- Assisting in our onsite retail outlet serving customers, taking orders and processing payments.
Ideally you should have previous customer service experience, preferably gained within an office environment but it could be from a retail or hospitality role. You should have a confident telephone manner dealing with inbound and outbound calls. Excellent communication skills, verbal and written as you will be liaising with customers via email and the live webchat system. You should have accurate admin skills. Good PC skills and be quick to learn.
In return we can offer the opportunity to join a successful and growing company, with weekly pay, paid holiday accrual and free onsite parking. Please submit your CV for immediate consideration.
Customer Service Administrator. Job in Frimley Education & Training Jobs employer: Personnel Selection
Contact Detail:
Personnel Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator. Job in Frimley Education & Training Jobs
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to handle queries and maintain high service standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator. Job in Frimley Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if it's from an office, retail, or hospitality role. We want to see how your skills match what we're looking for in a Customer Service Administrator!
Show Off Your Communication Skills: Since you'll be dealing with customers over the phone, email, and webchat, it’s crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate this.
Be Specific About Your Experience: When detailing your previous roles, mention specific tasks that relate to the job description, like handling customer queries or using systems like Shopify and Sage. This helps us see how you fit into our team!
Apply Through Our Website: We encourage you to submit your application through our website for immediate consideration. It’s the best way to ensure we get your details quickly and can start the process of bringing you on board!
How to prepare for a job interview at Personnel Selection
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and the brands they support. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice your verbal and written communication skills. Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries.
✨Showcase Your Admin Skills
Be prepared to discuss your previous experience with administrative tasks. Highlight any relevant software you've used, like Shopify or Sage, and be ready to explain how you manage data entry and customer information accurately. This will demonstrate your ability to handle the admin side of the role effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.