We are an established Financial Services company seeking a Part Time Broker Support Assistant to join our team. You will join us on a 12-month fixed term contract, working 4 days a week to cover maternity leave. We can offer the opportunity to join our Head Office in Fleet working 9am to 5pm hybrid working pattern available after completion of an initial training period. In return, you will receive an equivalent fulltime salary of £28k, plus 25 days’ holidays, birthday day off, annual leave buying scheme, discretionary annual bonus, non-contributory pension, private medical insurance, life assurance, enhanced sick pay, paid volunteer time off, income protection, generous family-friendly policies, electric vehicle salary sacrifice scheme, free annual flu jabs, eyecare vouchers, retailer discount and cashback platform, and opportunity to gain formally recognised industry qualifications. As a Broker Support Assistant, your role provides support to our intermediary partners and the sales process through answering our front-line telephone enquiries, live chat and managing our intermediary database. In summary you will ensure all inbound traffic via phone, email, and live chat are managed and dealt with efficiently and effectively. This role would suit candidates with experience working within the financial services sector, ideally with mortgage experience, however we would also consider candidates from an estate agency or property development background. Candidates should have previously worked in a similar customer service or sales support role delivering proactive customer service and reactive sales support, where you are dealing with a clients and customers over the phone, via email and live chat. The key responsibilities are: • Take responsibility for incoming telephone calls, emails and live chat from brokers and intermediaries, resolving enquires and queries to their satisfaction. • Provide technical expertise to intermediaries on the company’s products and underwriting criteria. Providing technical support to intermediaries and problem solve intermediary portal issues. • Work with and support the rest of the Sales team • Maintain the intermediary database and set up new companies ensuring all internal processes are followed. • Liaise with other Operations departments for pre- and post-sale queries. • Work collaboratively with all areas of the business. • Take responsibility for regularly updating own knowledge on company products, processes and procedures to provide the best information at all times. • Understand and keep up to date on our competitor’s products. • Support team members across sales and the whole business to meet service standards and achieve results. To be successful for the Part Time Broker Support Assistant you will have previous experience working within financial services ideally in the mortgage sector and have strong customer service, sales support and administration skills delivering proactive customer service where you are used to juggling a high workload and are dealing with a range of clients and customers over the phone, via email and live chat. Experience within a regulatory organisation working in a compliant and regulatory manner would be an advantage. Excellent communication skills, both written and verbal, are essential. You will be PC literate with a good knowledge of Microsoft Office products. In return we offer a 12 month fixed term contract covering maternity leave, a competitive salary, full benefits package including medical insurance, income protection, contributory pension and more plus 25 days holiday. Please submit your CV asap for immediate consideration
StudySmarter Expert Advice🤫
We think this is how you could land Broker Support Assistant - Part Time in Fleet
✨Hit Up Local Insurance Events
Get yourself to local insurance meetups or networking events! These are goldmines for part-time positions, plus you get to connect with industry professionals who might just know about openings at places like Personnel Selection. Don’t forget to chat up everyone – you never know who might have the inside track!
✨Join Insurance Communities
Dive into insurance forums or online communities. Places like LinkedIn groups or even specialty sites related to insurance are perfect for finding part-time gigs. Ask questions, share your goals, and let folks know you’re on the lookout – community members often share job leads that aren’t advertised widely.
✨Consider Remote Opportunities
Part-time roles can sometimes be remote, which opens up even more doors. Check out remote job boards specifically for insurance roles or on company websites like Personnel Selection. You’d be surprised at how flexible some insurers are with part-time work!
✨Polish Your Cover Letter and Apply Directly
When you find a gig that’s a good fit, don’t just submit a standard application – tailor your cover letter to highlight your relevant skills and enthusiasm for the insurance industry. And hey, be sure to apply through our website! We love seeing strong candidates taking that extra step.
Some tips for your application 🫡
Highlight Your Insurance Knowledge:When applying for a part-time role in insurance, make sure to showcase any relevant knowledge or experience you have. This could include coursework, internships, or even personal projects related to risk assessment. The more you can emphasise your understanding of insurance products and principles, the better!
Tailor Your CV to Stand Out:Your CV should reflect not only your work history but also any certifications or courses you’ve completed in the insurance field. If you have any industry-specific qualifications such as CII (Chartered Insurance Institute), be sure to include them. Customise your CV for the role at Personnel Selection by focusing on skills like communication and analytical thinking.
Express Your Availability and Flexibility:As you’re applying for a part-time position, it’s important to be clear about when you can work. Mention your availability in your cover letter to ensure Personnel Selection knows you’re ready to jump in and assist their team. Flexibility can be a big plus in this industry!
Show Your Willingness to Learn:In your application, don’t hesitate to express your eagerness to grow within the insurance field. Highlight any ways you've actively sought to learn more about the industry, whether through courses, workshops, or reading up on the latest trends. This shows your commitment and can make your application pop!
How to prepare for a job interview at Personnel Selection
✨Understand the Technical Basics
Make sure you're up to speed with the basic concepts of insurance, like risk assessment, policy types, and claims processing. We can’t stress enough how important it is to demonstrate that you grasp these fundamentals, as they often come up in interviews for roles like Broker Support Assistant - Part Time at Personnel Selection.
✨Showcase Your Customer Service Skills
In the insurance industry, interaction with clients is key. Be prepared to share examples of how you’ve handled customer queries or complaints, especially in a part-time capacity. We want to see that you can build rapport and deliver clear explanations—this can make or break your chances at Personnel Selection.
✨Prepare for Scenario-Based Questions
You might face questions that put you in specific situations, e.g., 'How would you handle a dissatisfied customer?' Practice thinking through these scenarios so you can showcase your problem-solving skills and customer service knowledge fluidly when asked during the interview.
✨Flexibility and Availability is Key
As a part-time candidate, it's crucial to be clear about your availability during the interview. We should highlight that we're eager to fit into the team’s schedule while adapting to peak times or unusual circumstances in the insurance sector—show that you're committed to working alongside them effectively.
