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- Tasks: Provide customer support and administration for our sales department and clients.
- Company: Join an award-winning financial services organisation with a strong reputation in UK lending.
- Benefits: Enjoy 25 days holiday, a non-contributory pension, and private healthcare.
- Why this job: Be part of a supportive team in a non-sales role that values customer service.
- Qualifications: Previous experience in financial services, especially mortgages, is preferred.
- Other info: This is a fixed-term contract covering maternity leave until January.
The predicted salary is between 15600 - 36400 £ per year.
We are an award winning and growing financial services organisation and have an exciting opportunity to join the business as an Administrator providing administration and customer service support to our sales department and external clients and 3rd parties. This will be a fixed term contract covering maternity leave until the end of January and is NOT a sales role and is very much a customer support role within the sales department whereby you are dealing with incoming calls from our existing clients with queries on our products, processes and the mortgage sales process relevant to them.
The purpose of the Administrator role is to deal with all incoming calls from our intermediary partners who have queries and/or administration requests regarding criteria information and support the sales process through administrative duties and answering and managing our front-line telephone enquiries.
We are a leading financial services provider with one of the most experienced management teams in UK lending within the buy to let mortgage sector. The role would suit candidates with previous experience working within the financial services sector ideally in the mortgage sector who have strong customer service and administration skills.
This is a great opportunity based in Fleet working the hours of 9am – 5pm, offering excellent benefits and an attractive salary of up to £26k. You will receive 25 day's holiday, non-contributory pension, private health insurance.
Administrator - Fixed Term Contract employer: Personnel Selection
Contact Detail:
Personnel Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the mortgage sector and financial services terminology. Understanding key concepts will help you communicate effectively during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the role. This will prepare you to handle inquiries confidently and show your potential employer that you're ready for the job.
✨Tip Number 3
Network with professionals in the financial services sector, especially those who work in administration roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Research StudySmarter and our values. Being able to articulate why you want to work with us and how you align with our mission can set you apart from other candidates during the interview.
We think you need these skills to ace Administrator - Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Administrator position. Highlight your relevant experience in customer service and administration, especially within the financial services sector.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise any previous roles in customer support or administration, particularly in the mortgage sector, and include specific examples of how you've successfully handled customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in this fixed-term contract and how your background makes you a suitable candidate for providing excellent customer service and administrative support.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Personnel Selection
✨Know Your Financial Services Basics
Brush up on your knowledge of the financial services sector, particularly the mortgage process. Understanding key terms and concepts will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or queries, as this role heavily relies on effective communication and support.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and recent achievements. Being able to discuss how your personal values align with theirs can set you apart and show your genuine interest in the role.
✨Practice Common Interview Questions
Anticipate questions related to administration tasks and customer interactions. Practising your responses will help you articulate your thoughts clearly and reduce interview nerves.
