We are an established Financial Services company seeking a full time Broker Support Assistant to join our team on a fixed term contract until December 2027.
We can offer the opportunity to join our Head Office in Fleet working 9am to 5pm hybrid working pattern available after completion of an initial training period. In return, you will receive an equivalent fulltime salary of £26k, plus 25 days’ holidays, birthday day off, annual leave buying scheme, discretionary annual bonus, non-contributory pension, private medical insurance, life assurance, enhanced sick pay, paid volunteer time off, income protection, generous family-friendly policies, electric vehicle salary sacrifice scheme, free annual flu jabs, eyecare vouchers, retailer discount and cashback platform, and opportunity to gain formally recognised industry qualifications.
As a Broker Support Assistant, your role provides support to our intermediary partners and the sales process through answering our front-line telephone enquiries, live chat and managing our intermediary database. In summary you will ensure all inbound traffic via phone, email, and live chat are managed and dealt with efficiently and effectively.
This role would suit candidates with experience working within the financial services sector, ideally with mortgage experience, however we would also consider candidates from an estate agency or property development background. Candidates should have previously worked in a similar customer service or sales support role delivering proactive customer service and reactive sales support, where you are dealing with a clients and customers over the phone, via email and live chat.
The key responsibilities are:
• Take responsibility for incoming telephone calls, emails and live chat from brokers and intermediaries, resolving enquires and queries to their satisfaction.
• Provide technical expertise to intermediaries on the company’s products and underwriting criteria. Providing technical support to intermediaries and problem solve intermediary portal issues.
• Work with and support the rest of the Sales team
• Maintain the intermediary database and set up new companies ensuring all internal processes are followed.
• Liaise with other Operations departments for pre- and post-sale queries.
• Work collaboratively with all areas of the business.
• Take responsibility for regularly updating own knowledge on company products, processes and procedures to provide the best information at all times.
• Understand and keep up to date on our competitor’s products.
• Support team members across sales and the whole business to meet service standards and achieve results.
To be successful for the Broker Support Assistant you will have previous experience working within financial services ideally in the mortgage sector and have strong customer service, sales support and administration skills delivering proactive customer service where you are used to juggling a high workload and are dealing with a range of clients and customers over the phone, via email and live chat. Experience within a regulatory organisation working in a compliant and regulatory manner would be an advantage. Excellent communication skills, both written and verbal, are essential. You will be PC literate with a good knowledge of Microsoft Office products.
In return we offer a Fixed Term Contract until December 2027 covering secondment, a competitive salary, full benefits package including medical insurance, income protection, contributory pension and more plus 25 days holiday.
Please submit your CV asap for immediate consideration.
Broker Support Assistant in Fleet employer: Personnel Selection Careers
Join a dynamic and growing team as a Fitter Installationist in Andover, where you'll enjoy a supportive work culture that values hands-on skills and teamwork. With competitive salaries and opportunities for overtime, this role offers not just a job but a pathway to develop your career in the swimming pool industry. Benefit from comprehensive training and the chance to travel across the UK, all while being part of a prestigious company committed to excellence in on-site installations.
Contact Details:
Personnel Selection Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Broker Support Assistant in Fleet
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Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
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Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Personnel Selection Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Personnel Selection Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Personnel Selection Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Personnel Selection Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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As a full-timer at Personnel Selection Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Personnel Selection Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
