At a Glance
- Tasks: Coordinate customer service inquiries and ensure smooth order processing.
- Company: Join a world leader in specialist equipment with a strong reputation.
- Benefits: Enjoy a competitive salary, holiday perks, and your birthday off!
- Other info: Be part of a supportive team with ongoing training and career growth.
- Why this job: Make a real impact by delivering excellent customer experiences every day.
- Qualifications: Previous customer service experience and strong PC skills required.
The predicted salary is between 28000 - 32000 £ per year.
We are a world leader in the design, development, manufacture and servicing of specialist equipment, with a strong reputation for quality, service and value.
We are now looking for a Customer Service Coordinator to join our busy and friendly aftersales service centre, based at our offices near Alton.
For this role, you will need previous experience in a similar customer service, sales administration or order processing position, ideally where you have supported the full lifecycle and delivery of a product.
You will have strong PC skills, excellent attention to detail and outstanding communication skills, including a confident and professional telephone manner.
You will be liaising with both customers and internal teams, so the role requires someone who is comfortable handling inbound enquiries and equally confident making outbound calls to provide updates on orders, deliveries, repairs and other service-related matters.
Working Monday to Friday, with an earlier finish on a Friday, we can offer a salary of £28,000 to £32,000, holiday entitlement plus bank holidays, your birthday off, group pension, group life and income protection, free parking, and office closure over Christmas and New Year.
As the Customer Service Coordinator, you will play a key role in delivering an excellent customer experience by ensuring customer orders are processed accurately and efficiently, enquiries are handled professionally, and the wider sales and service functions are well supported.
Key duties will include, but are not limited to
- Review incoming orders to ensure pricing, product information, discounts and delivery requirements are accurate.
- Provide a professional, helpful and responsive service to customers by telephone and email.
- Act as a first point of contact for customer enquiries relating to orders, products, deliveries and account information.
- Maintain accurate customer records and order details within company systems.
- Liaise closely with Sales, Service, Logistics and Finance teams to support smooth order fulfilment.
- Manage customer returns, exchanges and credit requests in line with company procedures.
- Raise and process Return Merchandise Authorisations (RMAs).
- Process pro-forma invoices and provide administrative support throughout the sales process.
- Coordinate courier bookings and shipment arrangements with Logistics where required.
- Log, investigate and coordinate customer complaints, ensuring timely resolution and a positive customer experience.
- Support customers with warranty-related enquiries and process warranty returns.
- Track and follow up outstanding quotations and enquiries to support business conversion.
- Assist with stock-related queries and liaise with internal departments regarding product availability.
- Manage customer service inboxes effectively, ensuring enquiries are answered within agreed timescales.
- Produce reports and maintain records relating to order processing, customer service activity and departmental KPIs.
- Support the wider Customer Service and Sales teams with administrative duties as required.
- Undertake any other reasonable duties in line with the level and responsibilities of the role.
To be successful in the Customer Service Coordinator role, you will need proven experience in sales order processing and customer service, ideally gained within a call centre, office-based customer service or product-led business environment.
You will have excellent PC skills and experience using a CRM or ERP system; SAP experience would be desirable but is not essential.
In return, we can offer you the opportunity to join a well-established and respected company with over 40 years’ experience, a supportive team environment, ongoing staff training, free parking and a competitive salary.
Due to the office location, applicants will need access to their own transport.
Please submit your CV as soon as possible for immediate consideration.
Customer Service Coordinator in Bordon employer: Personnel Selection Careers
Join a dynamic and growing team as a Fitter Installationist in Andover, where you'll enjoy a supportive work culture that values hands-on skills and teamwork. With competitive salaries and opportunities for overtime, this role offers not just a job but a pathway to develop your career in the swimming pool industry. Benefit from comprehensive training and the chance to travel across the UK, all while being part of a prestigious company committed to excellence in on-site installations.
Contact Details:
Personnel Selection Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Bordon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Personnel Selection Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Personnel Selection Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Bordon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Personnel Selection Careers:Your cover letter is your chance to shine! Tell us why you want to work at Personnel Selection Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Personnel Selection Careers!
How to prepare for a job interview at Personnel Selection Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
