Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help recover unpaid service charges and ground rent while hitting targets.
- Company: Join a dynamic team focused on customer service excellence.
- Benefits: Enjoy flexible hours and the chance to develop your skills.
- Why this job: Gain valuable experience in customer service and improve your communication skills.
- Qualifications: Strong communication skills and attention to detail are a must.
- Other info: Reach out to Giovanna to kickstart your application!
The predicted salary is between 24000 - 36000 £ per year.
You will be recovering unpaid service charge and ground rent arrears in a timely and accurate manner. You will be working to set service level agreements. Ensuring agents are kept regularly updated with the latest progress of each case referred to the client., Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome
*
Processing card and cheque payments
*
Assisting clients with any queries and responding to emails
*
Ensure daily individual and team targets are achieved
Excellent customer service, communication and organisational skills
*
Great telephone manner and familiarity with customer systems
*
High attention to detail
Submit your CV or call Giovanna on (phone number removed) to apply
Call Centre Agent employer: Personnel Ltd
Contact Detail:
Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires a great telephone manner, consider role-playing with a friend to refine your approach.
✨Tip Number 3
Research the company’s values and mission. Being able to align your answers with what we stand for can make a strong impression during your conversation with us.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your attention to detail and ability to meet targets. This will help you illustrate your fit for the role effectively.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved handling payments or queries. Use specific examples to demonstrate your skills in communication and organization.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your attention to detail and ability to meet targets. Mention your familiarity with customer systems and how you can contribute to achieving the service level agreements outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your excellent telephone manner and any experience you have in a call center environment. This will show that you understand the demands of the role and are prepared to meet them.
Follow Up: After submitting your application, consider following up with a polite email or phone call to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Personnel Ltd
✨Showcase Your Communication Skills
As a Call Centre Agent, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Practice answering questions in a concise manner and be ready to discuss how you handle customer queries.
✨Highlight Your Attention to Detail
Since the role requires high attention to detail, share examples from your past experiences where your meticulousness made a difference. This could include situations where you caught errors or ensured accuracy in processing payments.
✨Familiarize Yourself with Customer Systems
If you have experience with specific customer service systems, mention them during the interview. If not, research common tools used in call centers and express your willingness to learn quickly. This shows your proactive attitude.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to meet service level agreements. Think of examples where you successfully resolved issues or met targets, and be ready to discuss your thought process.