At a Glance
- Tasks: Manage high-volume claims, handle calls, and ensure deadlines are met.
- Company: Join a supportive legal team in Hertford with growth opportunities.
- Benefits: Competitive salary, career development, and valuable legal experience.
- Other info: Fast-paced role ideal for proactive individuals with excellent communication skills.
- Why this job: Perfect for those looking to kickstart their legal career in a dynamic environment.
- Qualifications: A Levels or equivalent; legal experience preferred but not essential for strong graduates.
The predicted salary is between 25000 - 30000 £ per year.
Claims Handler
About the Role
We are recruiting for a Claims Handler to join a busy legal team in Hertford.
This is a high-volume role where you will be responsible for progressing a large daily allocation of claims while working to targets, court deadlines and procedural requirements.
A considerable part of the role will involve answering incoming calls and responding to queries from clients, defendants and other stakeholders.
You will need to be confident speaking to people over the phone, able to deal with queries professionally and comfortable managing a busy workload where priorities can change throughout the day.
The role would ideally suit someone with previous legal, claims, debt recovery or dispute resolution experience.
However, a recent Law graduate with a strong academic background, good communication skills and the right attitude could also be considered.
- What You’ll Do
- Manage a high-volume daily allocation of claims from receipt through to closure
- Work to daily targets while ensuring court deadlines and procedural requirements are met
- Spend a significant part of your day handling incoming calls and responding to queries
- Communicate confidently and professionally with clients, defendants, solicitors, courts and other stakeholders
- Handle claims relating to service charges, ground rent and breaches of lease
- Review and assess claims and determine the appropriate action
- Prepare and serve claim forms
- Prepare and file consent orders and applications
- Assist with possession claims, forfeiture proceedings and insolvency action
- Support litigation solicitors with the progression of complex claims
- Assist with judgment enforcement, including High Court enforcement and third-party debt orders
- Prepare hearing packs and court documentation
- Draft and review claims, witness statements, consent orders and applications
- Deal with defendant disputes and negotiate settlements where appropriate
- Keep clients and other stakeholders updated by telephone and email
- Accurately record all conversations, actions and case progression on the company’s systems
- Maintain comprehensive and organised case records
- Ensure all work is completed accurately and in line with GDPR and relevant regulatory requirements
- Work closely with other departments and the legal team to ensure claims are progressed efficiently
- What We’re Looking For
- A Levels or equivalent Level 3 qualification as a minimum
- Previous working experience in a legal, claims handling, debt recovery, dispute resolution or similar environment is preferred
- Strong telephone and written communication skills
- Confident handling a high volume of incoming calls and queries
- Excellent organisation skills with the ability to manage multiple cases at once
- Strong attention to detail and accuracy
- Confident using IT systems and able to learn new case management systems quickly
- A proactive approach and willingness to learn
- Ability to work to daily targets, deadlines and agreed processes
- Professional and confident when dealing with clients, defendants and other stakeholders
- Nice to Have
- Law degree or legal qualification
- Previous experience as a Claims Handler, Legal Assistant, Paralegal, Litigation Assistant or Debt Recovery Caseworker
- Experience working with high-volume claims or casework
- Knowledge of service charges, ground rent, leasehold or property-related claims
- Experience with civil litigation, possession proceedings or judgment enforcement
- Knowledge of the Civil Procedure Rules
- Who Might Suit This Role
This could be an excellent opportunity for an experienced Claims Handler, Legal Assistant, Paralegal, Litigation Assistant, Debt Recovery Caseworker or Dispute Resolution Assistant looking to develop their career within a busy legal environment.
Candidates with experience in high-volume customer service, complaints handling, financial services, debt collection or insurance claims may also have transferable skills, particularly where they are confident dealing with customers over the telephone and managing a large caseload.
We would also be open to speaking with an exceptional Law graduate who can demonstrate strong communication skills, excellent organisation, attention to detail and a genuine interest in developing a career within claims and litigation.
- Why Join
- Salary of £25,000 to £30,000 depending on experience
- Join a professional and supportive legal team
- Gain valuable experience across claims, litigation and debt recovery
- Exposure to a broad range of residential and commercial claims
- Opportunity to develop your legal and case management skills
- Career development and progression opportunities
- Full-time Monday to Friday position in Hertford
If you have previous legal, claims, debt recovery or dispute resolution experience and enjoy working in a fast-paced, high-volume environment, we would be pleased to hear from you.
Exceptional Law graduates with the right skills and attitude are also encouraged to apply.
Claims Handler in Hertford employer: Personnel Link Employment Group
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Contact Details:
Personnel Link Employment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Hertford
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including Personnel Link Employment Group, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Claims Handler in Hertford
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Personnel Link Employment Group, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Personnel Link Employment Group and the specific role of Claims Handler. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Personnel Link Employment Group’s culture!
How to prepare for a job interview at Personnel Link Employment Group
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Personnel Link Employment Group.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Personnel Link Employment Group.
